Provider Credentialing Specialist (3 Month Contract)

About us

Pomelo Care is a multi-disciplinary team of clinicians, engineers and problem solvers who are passionate about improving care for moms and babies. We are transforming outcomes for pregnant people and babies with evidence-based pregnancy and newborn care at scale. Our technology-driven care platform enables us to engage patients early, conduct individualized risk assessments for poor pregnancy outcomes, and deliver coordinated, personalized virtual care throughout pregnancy, NICU stays, and the first postpartum year. We measure ourselves by reductions in preterm births, NICU admissions, c-sections and maternal mortality; we improve outcomes and reduce healthcare spend.

About us

Pomelo Care is a multi-disciplinary team of clinicians, engineers, and problem solvers passionate about improving care for women and children. We are transforming health outcomes by providing evidence-based, compassionate care.

• For pregnancy and postpartum: We deliver coordinated, virtual care at scale for pregnant people and babies. We support patients throughout pregnancy, NICU stays, and the first postpartum year, measuring our success by reductions in preterm births, NICU admissions, c-sections, and maternal mortality.
• For perimenopause and menopause: We extend that same personalized model to support women through the midlife transition. We provide expert guidance for symptom management, long-term health planning, and navigating the physical and emotional changes of menopause.

Our technology-driven care platform makes this possible, enabling us to deliver the right care at the right time, improving outcomes and reducing healthcare spend across the continuum of women's health.

Role Description

Your North Star: Work with the New Ventures team to complete health plan credentialing accurately & efficiently.

What You’ll Do

• Complete group & practitioner health plan credentialing on behalf of Pomelo’s telehealth clinic & care team.
• Track applications from submission to approval, contracting, and agreement, ensuring cross-functional visibility into key milestones & timelines.
• Proactively mitigate application delays & denials; Rigorously follow up on any delays and/or denials to right-size
• Follow up on any delays and/or denials; Proactively update workflows to Rigorously follow up with Proactively mitigate application delays & denials; Rigorously follow up on delays & denials
• Collaborate with Pomelo licensing, credentialing, and enrollment team to ensure proper clinician licensure & up-to-date CAQH profiles, to help expedite health plan credentialing
• Collaborates with care team of nurses, nurse practitioners, doctors, therapists & registered dietitians to support navigation & answer questions about clinician credentialing applications

Who You Are

• 2-4 years of experience in a high volume, credentialing specialist role
• Deep expertise with commercial health plan credentialing processes, including health plan portals & CAQH
• Highly organized with a strong attention to detail.
• A proactive and resourceful problem-solver who is comfortable navigating ambiguity and independently seeks out answers and solutions. 
• An accountable and collaborative team player with excellent communication skills, both written and verbal.
• An expert at prioritization & time management, who proactively shares deliverable timelines and roadblocks

Why you should join our team

By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the patients we serve. You'll also learn, grow, be challenged, and have fun with your team while doing it.

We strive to create an environment where employees from all backgrounds are respected. We value working across disciplines, moving fast, data-driven decision-making, learning, and always putting the patient first. We also offer:

• Competitive healthcare benefits
• Generous equity compensation
• Unlimited vacation
• Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)

At Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look t