Account Services Associate - DV by Dolce Vita, WA

*This Position is located in Washington State*

Key Responsibilities:

• Process, input & track all new orders and reorders for customers into the system. Constant maintenance of all customers' orders such as style details, delivery dates, increase quantity, decrease the quantity, multiple split orders, customer requirements, UPC labels, special carton markings & case packs, etc.
• Constant communication with customers/buyers/salespeople regarding order details & status, customer guidelines, labels, packing, letter of credits, confirmation samples, updates, delays, shipping, miscellaneous problems & special projects.
• Will also have interaction with the warehouse, Accounts Receivable, Production & Key account.
• Review customer selling on a regular basis as well as helping with the customer on order.
• May need to help with quarterly numbers such as oh/or and oversold.
• Working with EDI customers 850/860’s.

Required Qualifications:

• 3+ years experience in a customer service or account management role is preferred.
• Excellent communication and organizational skills.
• Detail-oriented
• Exceptional follow-up skills.
• Computer knowledge in E-mail, data entry, MS Word, and Excel

The expected base salary for this position ranges from $60,000 - $65,000 Ranges are based on various factors such as relevant skillset, training, years of experience related to the current job description, education, and our organizational structure. In addition to the base salary, Steve Madden offers a competitive benefits package that includes health and dental insurance, life insurance, disability insurance, 401K, paid holidays, a generous paid time-off policy, and career opportunities within a dynamic team.