Brand Quality Manager- Trax, Trailblazer, Encore, Envista and 12V Batteries

Job Description

Work Arrangement

Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to Warren three times per week, at minimum.

The Role

Join the Brand Quality Propulsion team in an exciting position - Brand Quality Manager - Import vehicles from GM Korea and all 12V Batteries.

This is a multifaceted role focusing on product quality, reliability, durability and issue remediation for assigned programs namely Trax, Trailblazer, Encore, Envista, select GM legacy programs and 12V batteries across all vehicles.

Brand Quality is responsible for improving customer retention and the vehicle ownership experience by quickly resolving product quality concerns and providing multi-functional, closed loop solutions for current and future vehicles.

Positions in this area of the business require creativity, initiative, independence in judgment and action, strong leadership and excellent communications.

What You'll Do

• Identify quality and durability issues using Warranty Parts Center reviews, product reports, warranty data, and field cases (Field service Engineers, TAC cases, Field team, Customer complaints, ParTech).

• Drive issue resolution by collaborating with respective Program teams like Program Engineering Managers, Program quality Managers, Customer Quality Engineers, Design Release Engineers (DREs), Quality reliability and durability (QRD) teams, Supplier Quality Engineers (SQEs), Supply Chain, Purchasing etc., and appropriate Leadership teams—documenting findings in Problem resolution and Tracking system (PRTS).

• Manage field communications, by preparing and distributing appropriate field communications assuring the proper channels of communication are used including Technical Service Bulletins, Preliminary Information bulletins, emerging issues videos, Global Connect messages and Tech Link articles.

• Support GM field personnel, call centers, dealers, and service teams in resolving product service and technical issues efficiently.

• Monitor warranty data and field reports to proactively identify trends and facilitate solutions.

• Ensure timely documentation of issues in PRTS while keeping Program teams, QRD teams, Peers, DREs, SQEs, and other key stakeholders informed.

• Engage in CPIT, PDT, XPIT meetings, contributing to continuous process improvement and technical excellence.

• Execute Flawless Post- Launch readiness plan per objectives by reviewing Launch Plans and On-time completion of Post-launch deliverables. Develop support plan for all customer facing issues by identifying, defining and promoting emerging product and service issues impacting field on timely basis 

• Champion customer and dealer feedback during Warranty Work Cell reviews and special part return evaluations.

• Lead Warranty Waste Reduction and Avoidance initiatives, tracking impact and improvements.

• Participate in warranty review and teardown meetings, providing updates on quality issues and resolution progress.

• 12V Battery - Engage with 12V QRD team, all vehicle teams as well as relevant cross-functional teams for addressing 12V battery failures, identifying root causes, driving resolutions including improvements to reduce customer impact in field and warranty spend.

Additional Job Description

Your Skills & Abilities (Required Qualifications): ​

• 5+ years of experience in automotive service and parts business, with direct involvement in dealer and field service operations.

• Bachelor’s degree in engineering, Automotive Technology, or a related field, or an equivalent combination of education and experience.

• Proven ability to collaborate and influence across functions and organizations, effectively driving change and operational improvements.

• Strong analytical, communication, and interpersonal skills, fostering global relationships to resolve complex issues.

• Experience working cross-functionally and cross-culturally, demonstrating adaptability in diverse business environments.

• Exceptional multitasking and project management skills, balancing multiple initiatives while working independently with minimal supervision.

What Will Give You a Competitive Edge (Preferred Qualifications): ​

• Experien