Kaiser Field Clinical Coordinator, Endoscopy

Position Overview

The Kaiser Field Clinical Coordinator is the primary field-based point of contact for all Kaiser Permanente clinical and implementation activities within the designated regional coverage area. This senior clinical role leads local site relationships, coordinates the field execution of installs, supports complex implementations, aligns clinical workflows, and drives long term customer success and adoption of Fujifilm ES equipment.

 

The Kaiser Field Clinical Coordinator partners closely with the Kaiser Program Manager and the Director of National Corporate Accounts to ensure that field execution aligns with national program strategy while providing real time visibility into site level performance, training needs, and customer satisfaction.

 

The position also provides field leadership and coordination for Kaiser focused Clinical Specialists in the West Zone. This role coordinates all activities including mentoring, guidance, training support, and alignment with Kaiser expectations.

 

This role reports directly to the Zone Sales Director or Regional Sales Manager.

Company Overview

At FUJIFILM Healthcare Americas Corporation, we’re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.

But we don’t stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.

Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive. 

Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town. 

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers

Job Description

Duties and responsibilities:

• Serve as the lead field based clinical contact for Kaiser Permanente facilities in the designated coverage area, overseeing all site level implementation, workflow alignment, clinical education, and post install support.
• Lead local Kaiser relationships across physicians, nurses, endoscopy leadership, sterile processing, and clinical engineering to ensure successful adoption and performance of Fujifilm technologies.
• Partner closely with the Kaiser Program Manager to support national planning, site readiness, install sequencing, and updates related to project progress and timelines.
• Coordinate with the Director of National Corporate Accounts and local CS team to ensure field execution aligns with national contract priorities.
• Lead field execution of complex capital installations including site walk throughs, equipment configuration recommendations, coordination of training schedules, and post install follow up.
• Provide all aspects of clinician education including servicing, case support, advanced troubleshooting, and reinforcement of proper product use.
• Strengthen long term clinician relationships and monitor ongoing performance, satisfaction, utilization, and reprocessing compliance.
• Support adoption by identifying workflow barriers, recommending solutions, and coordinating internal resources to address issues.
• Identify accessory and peripheral opportunities, support quoting accuracy, and ensure appropriate training and field level adoption.
• Coordinate the activities of Kaiser focused Clinical Specialists including scheduling guidance, field alignment, coaching, and clinical readiness.
• Lead the pre-demonstration process when required to ensure a successful clinical evaluation of Fujifilm equipment.
• Partner with Product and Marketing teams on the development and improvement of educational and training resources used by customers and field personnel.
• Maintain documentation related to install status, customer engagement, improvement opportunities, and field-based performance indicators.
• Provide weekly and monthly reports to management and maintain customer data required for internal systems.
• Support VIP customers as directed.
• Attend local, regional, and national trade shows or meetings when requested.
• Adhere to all safety policies and procedures.
• Comply with all applicable U.S. Food and Drug Administration medical device regulatory requirements, ISO 13485 standard requirements