Field Service Scheduling Team Leader

About Us:

BW Converting Solutions is a strategic alliance of resources and services that bring together several Barry-Wehmiller companies — Paper Converting Machine Company (PCMC), Winkler + Dünnebier (W+D), STAX Technologies, Hudson-Sharp, Baldwin Technologies and Northern Engraving and Machine. These industry leaders offer trusted brands and innovative technologies in the design, manufacture, and service of high-performance converting and packaging machinery for the tissue, nonwovens, hygiene, bag-converting, mailing, and printing industries.

 

Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.

 

Job Description:

SUMMARY: The Field Service Scheduling Team Leader will be responsible for aligning service team capacities with overall business needs. Leading a team that supports operations and managing field service technician scheduling to ensure customer commitments are met efficiently and effectively. Operating in a dynamic environment, the field service scheduling leader must balance the demands of multiple business areas while preventing inefficiencies and support gaps for our customers.

ESSENTIAL FUNCTIONS:

Scheduling Optimization

• Develop and implement standard work procedures to align operational and service team capacities
• Create visual indicators for team capacity and utilization
• Create visual indicators for team development and cross training
• Manage and optimize technician scheduling across internal and external projects
• Balance workload distribution to prevent technician burnout

Operational Alignment

• Collaborate with operational teams to establish comprehensive capacity criteria
• Develop strategies for managing schedule disruptions and customer date changes
• Implement proactive scheduling techniques to minimize service delays

Team Leadership

• Directly manage service schedulers.
• Directly manage service technician trainer.
• Provide professional development and growth opportunities
• Foster a supportive work culture that values technician contributions

Performance Management

• Establish key performance indicators for scheduling efficiency
• Monitor and analyze scheduling metrics
• Implement continuous improvement processes

• Other duties as assigned.

EDUCATION & EXPERIENCE:

• Associate degree in a Technical Field or related work experience.
• 5 years of experience.

KNOWLEDGE, SKILLS, ABILITIES:

• Extensive experience in equipment installation and project management 
• Strong technical knowledge of our product lines and installation processes 
• Excellent communication and leadership skills 
• Ability to work collaboratively in a fast-paced environment
• Workforce capacity planning
• Data-driven decision making
• Conflict resolution
• Technical understanding of service operations
• Strong analytical and problem-solving skills
• Excellent communication and leadership abilities
• Proficiency in scheduling software and workforce management tools

COMPETENCIES

• Customer Focus – Building strong customer relationships and delivering customer-centric solutions.
• Drives Results - Consistently achieving results, even under tough circumstances.
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Collaborates – Building partnerships and collaborating with others to meet shared objectives.
• Decision Quality – Making good and timely decisions that keep the organization moving forward.

LEADERSHIP RESPONSIBILITY

This position directly supervises other team members.

WORK ENVIRONMENT/PHYSICAL DEMANDS

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