Account Manager II, Business Development

Forward Financing is a Boston-based financial technology company with an operational hub in the Dominican Republic, on a mission to unlock the capital that fuels small businesses across America. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is investing in its employees, technology, and customer experience – with long-term success in mind every step of the way.

As an Account Manager II on our Business Development team, you will be training and working with newly onboarded Independent Sales Organizations (ISOs). You will be exceptional at selling Forward Financing’s value proposition and ensuring that our new ISOs know how to leverage and maximize their partnership with Forward Financing with the goal of driving profitable revenue for our organization. Our ISO partners connect us with the small businesses seeking working capital. To do this, you will learn the ins and outs of the small business financing sector, and what sets Forward Financing apart: reputation, transparency, speed, and most importantly, our people. 

The ideal candidate should possess a customer-focused mindset, strong organizational skills, and the ability to build and maintain lasting relationships. They should be proactive, analytical, and capable of working in a fast-paced environment to achieve monthly sales goals.

In this role you will:

• Proactively manage a portfolio of newly onboarded ISO partners, with the objective of increasing profitability. 

• Develop a deep understanding of each ISO partner, their business model, objectives and motivators.

• Analyze performance data to understand ISO partner trends, threats + opportunities.

• Effectively communicate ISO performance data, achieve ISO partner buy in and identify growth opportunities. 

• Establish and build relationships with ISO reps and decision makers to organically drive performance.

• Work with your ISO partners to help them understand the value that Forward Financing can provide to their small business customers on a daily basis; focusing on providing speed + flexible access to capital when small businesses need it most.

• Provide excellent customer service to your ISO partners; taking responsibility to resolve issues and build trust while creating a sense of urgency in a fast-paced, transactional sales environment.

• Effectively collaborate with the underwriting team to drive profitable volume.

• Demonstrated ability to confidently and effectively present ideas, solutions, and reports to ISO reps + Executives.

Why you should apply:

• Mission driven company: Forward is a trusted source of fast, flexible funding for small businesses that have often been underserved by traditional financing options. When you join the team, you will help ensure all small businesses have access to the financial support they need to succeed. 

• Flexibility is a top priority: Our employees are empowered to choose where they want to work (whether that’s from home, in the office, or a combination of both) with flexible hours.

Role Requirements:

(Even if you don’t check every box, but see yourself contributing, please apply.)

• Bachelor’s degree required.

• 2-3 years of experience in an account management or related role (relationship management, client management, sales).

• Experience onboarding and training new clients.

• Strong customer service skills and ability to successfully manage difficult conversations and objections.

• Excellent organizational and time management skills.

Forward Financing Core Values:

• Drive the Mission - We believe in financial opportunity for underserved small businesses. We say “yes” when others say “no.”

• Keep It Real - We value direct communication, candid feedback, and authenticity. We are an open book.

• Act with Kindness - We create an environment where caring is cool and helping is the norm. We do the right thing.

• Shoot for Extraordinary - We are inspired by innovative thinking and continuous improvement. We never settle for yesterday’s best.

About Us:

Forward Financing is a financial technology company based in Boston, Massachusetts with an operational hub in Santiago, Dominican Republic, on a mission to unlock the capital that fuels small businesses across America. Whether facing challenges accessing traditional financing or simply needing a convenient, flexible solution, Forward is committed to funding more of the millions of small businesses nationwide. Forward offers revenue-based financing – delivering an upfront sum of work