CMS Functional Practice Lead

At Kin + Carta, we’ve got opportunities to offer you — for growth, for leadership, for big, world-changing impact and for, dare we say it, fun. We are a global workforce that is committed to building a world that works better for everyone. And that starts with our Kin. That’s why we’re proud of: 

• The life we create within our virtual walls, every day
• Our B Corp certification
• Our ranking in Consulting Magazine's 2022 “Best Large Firms to Work For”
• The work we’ve done with some of the world’s most innovative companies

The role

We are looking for a highly motivated, experienced, and versatile program leader to spearhead our CMS Functional Practice at Kin + Carta. The job of the CMS Functional Practice Lead is to develop and maintain our CMS best practices, creating a consistent and repeatable framework for delivery success, and equip our Kin (employees) with the skills and tactics to lead large, complex CMS & Commerce platform technology projects. This individual will be a champion for project best practices, and work with cross-functional leaders across the region and the globe to solidify and institutionalize our CMS project methodology. We’re looking for someone who is detail oriented, a strategic thinker, has sold engagements in a consulting capacity and is willing to roll up their sleeves. 

Role responsibilities

Talent Strategy

• Lead, mentor and coach talent & skill development to CMS Program Managers, Functional Leads, and Business Analysts
• Take ownership for CMS talent strategy. Develop  job requisitions, interviewing guidelines, band and leveling recommendations, and overall hiring strategy.
• Collaborate with operations, supply management, client teams and talent acquisition to hire the right people against our current client requirements, needs of the practice and our IDEA principles.
• Ensure our talent strategy aligns seamlessly with our partner channels and evolving platform technology focus areas.
• Ensure that our Kin are equipped via talent development with the right practice skills, executing against a standard for their band, setting career growth direction tied to band expectations with a focus on strong margin & agreed shape of workforce. Manage key members of the practice, and ensure delegation of high quality management to the others as necessary. 
• Establish & uphold standards, practices and goals for obtaining and maintaining certifications for practice Kin and leadership. 
• Work in collaboration with Partnership teams to define certification goals and metrics.

Delivery Methodology

• Spearhead the development, maintenance, and execution of cutting-edge best practices, methodologies, and standards for CMS projects across the organization.
• Develop craft best practices and standards for CMS functional roles
• Instill robust governance within project leaders and teams to successfully deliver on CMS projects
• Provide functional and technical leadership, oversight, and guidance across CMS projects
• Provide education to the wider Kin+Carta organization on CMS project methodologies and ways of working best practices
• Provide a framework and document the craft’s best practices for client delivery to increase repeatability, document lessons learned and improve the quality of our work. This includes ensuring the practice is always using the best/most appropriate tools for delivery potentially by fostering relationships with tool vendors.
• Develop and conduct relevant training for the practice on best practices, methodologies, and standards. 

Delivery Quality

• Support the delivery of billable work, expanding the practice’s impact on client teams, bringing lessons learned and maturing our practices, while building key client stakeholder relationships.
• Provide client-facing communications in alignment with leadership team t