Customer Service Representative

We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from the most sustainable paints company, which has been inventing the future for more than two centuries.

Job Purpose

To ensure that adequate resources/processes reside in customer services geared towards highly professional interactions with customers associated with order processing, complaint registration, general management and information requirements. Acts as a consultant to customers regarding available products and specifications. Supports the organization's Orders to Cash practices.

Key Accountabilities

• Processes order receipts efficiently, prioritizing timely order processing and outstanding customer interactions and relationships. Registers and processes customer orders in the Enterprise Resource Planning (ERP) system received via electronic mail, phone or through other contact parties with the customer. Ensures order processing is handled correctly in full, and within 24 hours.
• Provides price quotations to direct accounts and for non-standard pricing within 24 hours.
• Tracks status of orders and expedites through the system when necessary by coordinating with Planners and Logistics.
• Initiates and tracks new product set up and color requests. 
• Enters customer complaints.  Coordinates resolution and initiates credits or returnned material authorization when applicable.  
• Supports the order to cash process and collaborates with third party collection agency to resolve collection issues with customers.
• Adheres to all applicable corporate as well as site policies/procedures with regards to personal conduct/Health, Safety and Environmental (HSE) standards, acting in compliance with all regulations.

Job Requirements

• High school diploma or equivalent required.  Bachelor’s degree in related field preferred.
• 3-5 years’ experience in customer services and/or sales support in a paints and coatings industry or related business-to-buiness industry.
• Solid understanding of Planning, Production and Logistics functions.
• Excellent customer service orientation with effective communication and presentation skills.  Must be able to manage stakeholders.
• Basic understanding of financial concepts related to sales and customer services.
• Proficient in Microsoft Office and SAP or similar Enterprise Resource Planning (ERP) software.

Total Compensation

The salary range for these skills is $50,000 - $56,000.  This is the range that we in good faith anticipate relying on when setting wages for this position.  We may ultimately pay more or less than the posted range.  This salary range may also be modified in the future.
 
Perks for Joining AkzoNobel!!
401K retirement savings with 6% company match • Annual bonus • Medical insurance with HSA • Dental, Vision, Life, AD&D benefits •    Generous vacation, sick and holiday pay • Short and Long Term Disability • Paid Parental leave • Career growth opportunities • Active Diversity and Inclusion Networks • Employee referral bonus 
 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.

Requisition ID: 35835