Clinical Quality Assurance Auditor

Two Chairs is building a new kind of mental health system based on the idea that the status quo isn’t good enough. Industry-best clinician experiences, better client outcomes, groundbreaking innovation, and access to the highest quality care are how we’ll raise the bar for the entire industry. With that, we're excited and honored to have been recognized as a 2024 Great Place to Work, 2024 Fortune Best Workplaces in the Bay Area, and 2023 San Francisco Business Times Bay Area Best Places to Work.

Diversity, equity, and inclusion are the principles guiding how we build our business and teams. We encourage interested candidates from diverse backgrounds to apply even if they don't think they meet every expectation of the role.

Our Perks and Benefits:

To support you at work, we offer some fantastic perks and benefits that reflect our mission of self-care and support, including:

• Equity in a high-growth start-up
• Generous paid time off, plus 9 paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Year's Day
• Comprehensive medical, dental, and vision coverage
• One-time $200 Work from Home reimbursement
• 401(k) Retirement savings options
• Annual $500 professional development stipend to support your professional development
• Annual $500 subsidized company contribution to your healthcare FSA or HSA
• Annual $500 wellness stipend to encourage and support a well-rounded and healthy lifestyle
• Paid parental leave

About the role
We are seeking a Clinical Quality Assurance Auditor who can adapt quickly to a rapidly evolving company. You will play an integral role in supporting the auditing program to drive best-in-class quality mental health care and support for the Clinical Care organization at Two Chairs. Reporting to the Clinical Quality Assurance Manager, you will utilize audit result data to advocate for training needs, monitor internal/external compliance risks, and inform quality improvement.

You'll be responsible for providing dedicated auditing support to ensure that high-quality care is being provided to clients. Our team ensures that clinician and clinical leadership training needs are monitored and advocated for based on audit trends while also ensuring that clinical leadership is supported throughout the entire audit process. Our QA team also provides critical input on auditing models that are used in collaboration with cross-functional partners. 

Core Areas of Responsibility

• Daily Chart Audits (80% of  FTE) 
  • Perform daily audits for individual client charts 
  • Report on audit learnings and opportunities for improvement to the Quality Assurance Manager

• Continuous Improvement  (20% of FTE)
  • Monitor audit results and communicate observations/trends surrounding:
    • Care delivery/internal practices
    • Clinician and Clinical Manager/Director training support needs and effectiveness
  • Collaborate in the development, implementation, and maintenance of the audit-specific data tools that capture and report results
  • Support Quality Team in other initiatives
  • Provide opportunities for QA program improvements based on audit trends
  • Compliance with external regulations, internal policies, and payer contractual requirements is monitored for adherence and/or risk(s) to adherence 
  • Assist with monitoring auditing results and ensuring that gaps are promptly identified as a means to continuously improve and scale the QA program
  • Assist in ensuring audit data is being accurately captured and reported on using applicable QA forms and data tools 
  • Support the Quality/Compliance team on  internal process audits/external audit readiness as required by the quality and compliance programs at TC
    • Quarterly internal audit schedule
    • Quarterly per payer requirements 
    • Ad-hoc due to trends observed across the organization

Impact and Success Indicator