Customer Support Specialist (Information Systems Specialist 4)

Initial Posting Date:

10/06/2025

Application Deadline:

10/13/2025

Agency:

Department of Consumer & Business Services

Salary Range:

$5,052 - $7,640

Position Type:

Employee

Position Title:

Customer Support Specialist (Information Systems Specialist 4)

Job Description:

This recruitment will be used to fill one permanent position.

• Are you an information technology professional who likes to solve problems?

• Do you like providing first-rate user support?

• Do you enjoy working with both technology and people?

• Are you looking for a workplace that encourages diversity and collaborative teamwork?

• Do you deliver high quality customer service?

Consider joining our team!

Recruitment Timeline:

*These dates are approximate and are subject to change.*

Recruitment Closes: 10/13/2025

Video Interviews: Week of 10/20/2025

In-person Interviews: Week of 10/27/2025

Anticipated Start Date: 12/15/2025

Our mission...

To equitably protect and empower consumers and workers while maintaining a predictable yet innovative regulatory environment for the businesses we regulate.

The Department of Consumer and Business Services (DCBS) is a progressive business regulatory state agency dedicated to the mission of protecting and serving Oregon's consumers and workers while supporting a positive business climate. The department administers state laws and rules governing workers' compensation, occupational safety and health, financial services, insurance companies and building codes. The department has consumer protection and education programs, offices, and ombuds to help consumers, injured workers, and businesses.

This position is with the Information Technology and Research (IT&R) Section of the Central Services Division. IT&R provides a broad range of specialized technical services in the areas of information systems, data analysis/dissemination, and computer/telecommunication services for a large, diverse agency. The staff support the collection, processing, analysis, and dissemination of statewide and regional data about workers' compensation, accident prevention, insurance, financial institutions, corporate securities, building codes, and senior health insurance benefits. The section supports a number of critical systems to meet the regulatory requirements for each program and interact with other state and federal agencies.

This position is represented by the Service Employees International Union (SEIU).

What’s in it for you:

• 11 paid holidays a year

• 8 hours of vacation per month, eligible to be used as accrued

• 8 hours of sick leave per month, eligible to be used as accrued

• 24 hours of personal business leave per fiscal year, eligible to be used after 6 months of service

• Pension and retirement programs

• A competitive benefits package

• Possible eligibility for the Public Service Loan Forgiveness Program

• Advancement and learning opportunities that will help grow your career with the State of Oregon<