Clinical Care Manager

Job Description:

Job Title: Clinical Care Manager

Location: Columbia, MO

Department: Rapid Access Unit

Employment Type: Full-time

Job Summary:
The Clinical Care Manager will serve as a vital member of the Behavioral Crisis Center leadership team, dedicated to cultivating a compassionate environment for those in need. This position plays a crucial role in overseeing the daily management and supervision of the Rapid Access Unit, which includes front-line staff such as Behavioral Health Consultants, Behavioral Health Technicians, and Peer Support Specialists. By joining our collaborative team, you’ll make a genuine impact on the lives of individuals seeking support in their most critical times.

In this role, you will provide essential clinic support to nurses, providers, and client access, helping to shape a responsive, caring, and effective service delivery model.

This position offers…
· Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost 
· Mileage Reimbursement – Company paid for work functions requiring travel
· Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
· Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
· Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Key Responsibilities:
· Oversee and support front-line behavioral crisis center staff, providing guidance in accordance with service line requirements.
· Conduct regular check-ins and meetings to foster communication and professional development among team members.
· Assist BCC leadership with hiring efforts, ensuring proper training and onboarding for new staff members.
· Evaluate and support staff performance through annual reviews and ongoing feedback.
· Navigate client care and resolve complaints, delegating interventions as appropriate.
· Monitor and evaluate documentation practices, ensuring timely and accurate records are maintained.
· Collaborate with the Behavioral Crisis Center Director to implement team development, training, and workflow processes.
· Manage and coordinate administrative tasks, including ordering supplies and maintaining facility cleanliness.
· Support community outreach efforts, fostering relationships to develop effective referral pathways.

Education, Experience, and/or Credential Qualifications:
· Master’s degree in a human services field. Current unrestricted LCSW, LPC, or PsyD license.
· Minimum of 1-year post licensure experience preferred.
· Experience working in a medical or psychiatric setting preferred.

Additional Qualifications:
· Current driver’s license, acceptable driving record, and current auto insurance.
· Successful completion of background checks and training requirements upon employment.

Physical Requirements:
· ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, or pull, or otherwise move objects.
· Sedentary work involves sitting most of the time, with occasional walking or standing.

Keywords: Clinical Care Manager, Behavioral Health, Crisis Management, Mental Health, Team Leadership, Supervision, Columbia MO

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health pro