Senior Quality Assurance Analyst – Testing Operational Risk

Wells Fargo is seeking a Senior Quality Assurance Analyst to support Commercial Banking Operations (CBO), Corporate & Investment Banking (CIB) and Wealth Investment Management (WIM). 

The Wholesale Operations Quality Assurance Team is part of the Wholesale/Global Operations team supporting Commercial Banking Operations (CBO), Corporate & Investment Banking (CIB), and Wealth Investment Management (WIM). The Wholesale Operations Quality Assurance Team performs quality assurance on transactions anchored in lending (e.g., bilateral loans, syndicated, trade finance, leasing, inventory financing, etc.).

This is not Information Technology (IT) testing. this is Quality Assurance (QA) team focus is on testing process and controls in place to mitigate operational risk.

In this role, you will:

• Utilize practices to perform advanced quality assurance and self-assurance activities including comprehensive reviews of multiple types of executive office transactions and case review quality assurance activities in support of federal, state, agency, legal and regulatory requirements
• Perform advanced, comprehensive regulatory or high-risk reviews of multiple types of executive resolution transactions and case reviews within multiple inventory types
• Identify risk and problem areas and recommend improvement
• Evaluate case intake, distribution, research, communication and resolution
• Ensure customer issues are addressed while maintaining compliance with internal company requirements and standards and agency or government regulations
• Ensure identified risks or problems are clearly documented and interact with appropriate parties for timely resolution
• Perform second-level reviews
• Mentor less experienced colleagues and assist with their development
• Ensure corrective action on exceptions and problems identified
• Provide guidance to team regarding documentation and resolution requirements
• Communicate overall process or transaction quality
• Provide feedback to appropriate contacts regarding identified material deficiencies or issues including identification of inconsistencies

Required Qualifications:

• 4+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of Operational Risk Management experience

Desired Qualifications:

• Demonstrated experience in compliance and controls Testing
• Commercial Banking Operations Booking Experience
• Wholesale Lending Operations Experience
• Commercial Real Estate Experience
• Knowledge of systems such as AFS, Blast, Credit Bridge Technical Workflow, Loan IQ, FileNet, FRED, nCino, GSS, ICMP
• Lead or participate in moderately complex initiatives and deliverables within business and contribute to large-scale, cross-functional planning related to mitigation of current and emerging business risk issues and concerns
• Assess, analyze, and design moderately complex controls, protocols, and approaches with respect to risk mitigation and the control environment, including ensuring effective planning for sustainability, ongoing control adherence, reporting, measurement, technology impacts, and monitoring
• Independently make decisions and resolve moderately complex issues while leveraging solid understanding of the business’s functional area or products, operations, and regulatory environment; facilitate decision-making and issue resolution, and support implementation of developed solutions and plans; lead peers and key business partners to meet deliverables and drive new initiatives
• Collaborate and consult with peers, colleagues, and mid-level managers to address current and emerging risks associated with business activities and operations, and provide guidance or support in interpreting, developing, and implementing risk-mitigating strategies
• Partner with peers and the business in interactions with external parties to support appropriateness and timeliness of response, and effectiveness of communications and materials
• May serve as a mentor for lower-level staff
• Support performance of less experienced staff and the overall effectiveness of activities relating to risk mitigation or control efforts on behalf of the business; proactively provide feedback and present ideas for improving or implementing associated processes and tools