Attraction Supervisor - Eiffel Tower - Full Time (Paris LV)

JOB SUMMARY: 

The Supervisor – Eiffel Tower is responsible for the department operation of the Eiffel Tower. The Supervisor will consistently monitor the operation as a whole. This involves monitoring guest movement and employee interactions with guests. 

HOW YOU WILL CREATE THE EXTRAORDINARY

• Guest Experience & Operations Oversight
  • Ensure a safe, courteous, and engaging environment by upholding the principles of Safety, Courtesy, Show, and Capacity.
  • Monitor daily operations of the Eiffel Tower Viewing Deck and respond to guest or system-related issues promptly.
  • Serve as a problem solver for guest interactions and support VIP or group guest experiences.
  • Collaborate with team members to deliver a seamless and exciting guest experience.
• Team Leadership & Support
  • Provide support across operational roles as needed to optimize efficiency and guest satisfaction.
  • Ensure timely breaks and lunches for shift employees.
  • Monitor and evaluate employee interactions with guests, using established performance metrics.
  • Conduct performance evaluations and provide coaching, including progressive discipline up to termination when necessary.
• Administrative & Compliance Responsibilities
  • Maintain accurate records related to guest throughput and ticket sales.
  • Process operational information and make informed business decisions.
  • Uphold company policies, Code of Conduct, and comply with all industry and gaming regulations.
  • Stay informed about property promotions, programs, and amenities.
• Staffing & Talent Management
  • Manage the hiring and termination process through the Oracle portal.
  • Initiate and close requisitions, conduct interviews, and make hiring decisions.
• Leadership Communication
  • Report directly to the Director and Assistant Director of Operations, keeping them informed of any significant issues or developments.
• Work Schedule Flexibility
  • Must be available to work various shifts, including holidays and weekends.

 

WHAT YOU WILL NEED

• Education & Experience
  • Must be 21 and over 
  • Some college education requires at least two years of experience in a customer-facing role.
  • Prior supervisory experience in an amusement or attraction-based environment is preferred.
• Qualifications
  • Strong customer service orientation with a proactive approach to guest care and issue resolution.
  • Independent decision-making skills to enhance the guest experience.
  • Excellent interpersonal, communication, problem-solving, and analytical abilities.
  • Effective time management and multitasking capabilities in a fast-paced environment.
  • Professional appearance in accordance with company standards.
  • Ability to respond to visual and auditory cues and maintain awareness in a high-volume setting.
  • Basic math proficiency; prior experience handling money is preferred.
  • Physical ability to move quickly, stand for extended periods, and lift to 35 lbs.
  • Must demonstrate integrity and uphold standards required in a regulated business environment.
  • English literacy and fluency required for safety and communication purposes.
• Work Environment
  • Exposure to varying weather conditions, including heat, cold, and wind.
  • Required to stand for long durations during shifts.
  • Must wear the designated uniform as outlined in Eiffel Tower procedures.

ADDITIONAL REQUIREMENTS

• Physical Requirements
  • Ability to climb stairs, stand, and walk for extended periods.
  • Requires frequent walking, bending, and lifting.
  • Physical demands are representative of those necessary to perform essential job functions.
  • Reasonable accommodation may be made to e