IS Business Analyst-Principal - ITS (SFPUC) - 1054

Company Description

• Application Opening: 12/19/2025
• Application Filing Deadline: 12/29/2025
• Recruitment ID: RTF0162555 (162556)

APPOINTMENT TYPE: Exempt: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 36 months.

WHO ARE WE?
San Francisco Public Utilities Commission (SFPUC)
Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area – 24 hours per day, 365 days per year.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at https://www.sfpuc.gov.

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality.

To learn more about working at the SFPUC, visit our career site at https://www.sfpuc.gov/about-us/careers-sfpuc

Job Description

Project: Disaster Recovery

Location: 525 Golden Gate Ave., San Francisco, CA

Hours: Monday – Friday, 8:00 am – 5:00 pm

Position Description

• Under the general guidance of IS Project Director, this Principal Business Analyst (Disaster Recovery) will be focused on leading and executing our organization's disaster recovery and business continuity initiatives. This senior-level position is responsible for developing, implementing, and maintaining comprehensive disaster recovery strategies that protect our critical business operations and ensure rapid restoration capabilities in the event of a disruption. This role requires business acumen to collaborate internally agencywide and within larger Citywide disaster recovery programs to meet regulatory requirements, industry standards, and City DPR3 polices.

Essential functions of the position include:

Disaster Recovery Plan Development & Maintenance

• Lead the development of comprehensive enterprise-wide disaster recovery and business continuity plans aligned with organizational objectives and risk tolerance
• Conduct thorough documentation of all critical systems, applications, data, and dependencies within the plan
• Create detailed recovery procedures and step-by-step runbooks for each critical system and application
• Establish and document recovery time objectives (RTO) and recovery point objectives (RPO) for all business-critical systems
• Maintain up-to-date disaster recovery plans through regular reviews and updates (minimally quarterly or upon significant infrastructure changes)
• Coordinate with system owners and business units to gather requirements and ensure plan accuracy and completeness
• Document disaster recovery roles, responsibilities, and escalation procedures
• Develop and maintain the Disaster Recovery Plan documentation, including executive summaries and detailed technical appendices
• Ensure disaster recovery plans address various disaster scenarios (natural disasters, cyberattacks, infrastructure failures, etc.)
• Archive and version control all disaster recovery documentation for historical reference and compliance

Strategic Planning & Infrastructure Design

• Conduct comprehensive risk assessments and business impact analyses to identify critical systems and recovery priorities
• Design recovery architectures and failover strategies for mission-critical applications and infrastructure
• Evaluate and recommend disaster recovery technologies and solutions that align with organizational needs and budget
• Develop disaster recovery strategies across multiple infrastructure environments (on-premises, cloud, hybrid)

Program Management & Implementation

• Lead cross-functional teams to implement disaster recovery solutions across multiple business units and technical domains
• Oversee procurement, configuration, and deployment of disaster recovery technologies and platforms