Retail Account Manager

Welcome to the intersection of energy and home services. At Airtron, we’re driven by our passion to create a smarter, cleaner and more connected future.

 

At Airtron, we’re more than just a heating and air conditioning installer and service provider. We’re a family of hard-working and dedicated technicians, residential installers, warehouse workers, dispatchers, customer service representatives, project managers, estimators, controllers, executives and more. We invite you to join us and experience the rewards of bringing a smile to our customers’ faces every day.

Job Summary: 

 

The Retail Account Manager serves as the local primary point of contact between the company and the big box stores regarding concerns and needs. This role is tasked with building new and strengthening existing big box relationships to achieve long-term customer partnerships.

 

Essential Duties/Responsibilities:

 

• Acts as a local division point of contact for big box sales, building the relationship, addressing concerns and providing resolutions
• Qualifies all big box leads based on lead details, type of equipment and geographic area 
• Schedules qualified big box leads with the retail sales team
• Determines when to offer various promotions to customers
• Develops a thorough understanding of products and service offerings to better upsell and cross-sell to clients
• Provides customer service for all retail sales as required
• Engages and partners with third party lead generating team to promote sales growth
• Manages, processes, and tracks all incoming lead, follows up with open leads.
• Processes customer payments
• Maintains and reports weekly and monthly KPI’s for big box and retail leads
• Meets with Retail Manager to review KPI performance, identifies solutions to improve performance
• Completes required reports and related documents promptly and accurately
• Ensures the accuracy of all reports and accounting records

• Continually searches for ways to improve results and effectiveness
• Follows all company policies and procedures, including but not limited to safety
• Other duties as assigned

 

Minimum Requirements:

 

• 1+ years of sales/customer service or related experience
• High school diploma or GED
• Intermediate computer skills and able to use Microsoft Office (Word, Excel, PowerPoint and Outlook)
• Must be able to communicate in English effectively, both verbally and in writing
• Excellent verbal and written communication skills
• Valid driver's license required

• Ability to work overtime with little notice; weekend hours may occasionally be required.

 

Preferred Qualifications:

 

• 3-5 years of sales experience within a construction/HVAC or home services environment
• Proven track record of meeting or exceeding sales targets and receiving positive feedback

 

Additional Knowledge, Skills and Abilities:

 

• Consultative and collaborative selling approach 
• Ability to follow through on commitments