Clinical Support Services Supervisor, MA

Under the supervision of the Director of Central Operations the Clinical Support Services Supervisor, MA facilitates a variety of tasks in support of and related to patient care coordination; while establishing procedures, standards, and departmental objectives. This includes administrative and clinical program duties that include but are not limited to chronic care management, preventative care, population health, and ensuring adherence to compliance requirements. Projects may include aspects of adult, pediatric, or women’s health specialties. The Clinical Support Services Supervisor, MA may need to perform direct patient care and clinic work within the scope of their licensure as needed.

Oversees: Panel Specialist, Medical Assistants and Clinical Services Coordinators, Medical Assistants

About Us: Tiburcio Vasquez Health Center is a non-profit community health center that is dedicated to promoting the health and well-being of our community by providing accessible, high quality care by integrating primary care, dental care, WIC support, mental health counseling, community health education and more.

Compensation: $28.85 - $42.67 per hour, depending on experience.

TVHC offers compensation ranges that are determined by a thorough market-based analysis and are fully disclosed in accordance with California law. The pay for a selected candidate is determined by a variety of factors to ensure fair and equitable compensation. These factors include the candidate's experience, education, skills, training, licensure, certifications, and the specific scope of the role. We are committed to providing a competitive compensation package that extends beyond base salary, designed to support the health, wealth, and career development of our employees.

Responsibilities:

• Provides information and support to the panel specialist, providers, and care teams directed towards the prevention of disease and promotion of health using professional care standards and best practices for quality patient care.
• Ensure management and follow through of team communication, including in basket management and my chart patient communication follow-up.
• Ensures all patient communication notes are documented appropriately in the Electronic Health Record (EHR).
• Works with key stakeholders to improve the efficiency and quality of patient visits.
• Ensure coordination and loop closure with care team and providers to ensure appropriate tracking and follow-up of referrals, and monitor responses related to communication requests.
• Schedule and coordinate scheduling of primary care and specialty appointments as necessary.
• Supports patient navigation by overseeing the tracking of cancer screening diagnostic test results and immunization care gaps, in coordination with provider care plans.
• Facilitates care coordination by ensuring seamless communication between the provider care teams for prescription management and authorizations within the EHR.
• Management of Care Signal remote monitoring program.
• Oversees patient outreach campaigns.
• Ensures adequate staffing to support all aspects of clinical programs and panel management, while also serving as a backup resource when needed.
• Ensures Panel Specialist & CSC staff are appropriately cross-trained, understand department expectations, and up to date with clinical skills.
• Collaborates with Operations (central, clinic and nursing) and Population Health Stakeholders in creating staff trainings.
• Leverages EHR systems to create, manage, and analyze quality data reports and dashboards, identifying patients in need of follow-up for preventive screenings and care gap closures, including cancer screenings, immunizations, and other preventive healthcare measures.
• Work with clinic and practice management staff to troubleshoot and resolve issues using a “root cause analysis” approach to determine origin of problem and find the best possible solution, and provide recommendations to supervisor.
• Draft and maintain Standards of Procedures (SOP) for existing document processes.
• Ensure productivity by tracking against set key performance indicators.
• Facilitates audits and ensures timely and accurate correction of any identified discrepancies.
• Maintain accurate employee time records by collecting, reviewing, and approving timesheets to ensure compliance with company policies and payroll accuracy.
• In conjunction with the Human Resources (HR), manage the recruitment and performance of staff.
• Partners with Human Resources (HR) to manage staff recruitment, performance, and development, providing direct oversight of staff through evaluations, coaching, and corrective action plans.
• Performs additional duti