After Hours Patient Service Representative

AdaptHealth Opportunity – Apply Today!

About AdaptHealth

At AdaptHealth we offer full-service home medical equipment and related services that empower patients to live their best lives – beyond the hospital and at home.

With supporting locations across the nation, AdaptHealth is the vital link in the healthcare ecosystem that bridges the gap between patients, providers, and high-quality, compassionate care. 

If you’re passionate about making a meaningful and lasting difference in the lives of patients, we invite you to explore a career with AdaptHealth.

The Adapt Difference

· Commitment to Our People – Support, Development, and Advancement Opportunities

· Competitive Compensation and Incentives

· Comprehensive Total Rewards & Benefits

· Industry-Leading Care & Innovation

· Responsible Environmental Stewardship

About the Role

About the Role: After-Hours Patient Support
Serve as the primary after-hours contact for patients and referral sources. You will deliver empathetic, high-quality customer service, triage inquiries, manage critical emergencies, and ensure seamless operational support between patients and clinical teams.

Core Responsibilities

• Patient      Support & Communication: Provide empathetic phone and email      assistance. Resolve complex inquiries, handle escalated complaints, and      schedule appointments.
• Clinical      Triage & Emergencies: Follow established protocols for emergencies, instruct patients on immediate care, and escalate urgent needs to on-call      staff.
• Administration      & Insurance: Verify insurance and DME (Durable Medical Equipment) benefits, process prior authorizations, manage prescription refills, and      maintain precise Electronic Health Records (EHR). 
• Billing      & Referrals: Handle billing inquiries, process payments, support      referral intake, and accurately document all interactions. 
• System      Operations: Efficiently utilize internal software, including Microsoft      Office and various EHR platforms. 

Why You’re the Best Fit

Education & Experience

• High school diploma or equivalent required
• Associate’s degree in healthcare administration, Business Administration, or related field preferred
• Minimum 1-2 years customer service experience, healthcare setting preferred or call center experience
• Minimum 3 years of DME (Durable Medical Equipment) healthcare experience required
• Previous experience in healthcare, insurance, medical billing, or patient services preferred.

Preferred Qualification

• Healthcare or medical office experience beyond DME
• Bilingual capabilities
• Customer service or healthcare administration certification
• Experience with ACT, Vent, NPWT, and specialized DME equipment
• Advanced knowledge of insurance verification and prior authorization processes
• Medical scheduling systems experience
• Experience working in after-hours or call center environments
• Leadership or training experience in healthcare settings

Work Environment

· Type: Full-time 

· Schedule: After Hours 

· Work Location: Remote 

· Physical Requirements: Each role has a unique set of physical demands and work environment(s) that an employee will encounter while performing the essential function of the job. Reasonable accommodations may be made to enable individuals with disability(s) to perform the essential functions. For more detail surrounding these requirements please inquire upon application selection.

Compensation

· Compensation is based on experience, location and role level

Total Rewards & Benefits Program

· Comprehensive medical, dental and vision coverage (eligible first of the month following hire)

· 401(k) with company match

· Paid Time Off Plans including 6 paid holidays

· Employee Stock Purchase Plan

· Paid Parental Bonding Leave

· Short and Long-term Disability Insurance

· Life and AD&D Insurance

· Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)

· CVS Minute Clinic and Teledoc access

· Spousal Advantage Reimbursement Plan

· Identity Theft Protection and Legal Plan

*Applicable waiting periods apply

Requirements Disclosure

· Company conducted Background Check is required for all roles

· Company conducted M