Front Office Assist Manager | Hotel McCall

Front Office Assistant Manager | Hotel McCall

Let’s start off with the most important part-what’s in it for you:
The Perks
*Eligibility of perks is dependent upon job status
• Salary Range: $59,000 to $64,000 DOE
• Cellphone Allowance
• Incentive Eligible
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you:
“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.
Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.


What you’ll do:
The Brass Tacks
• Demonstrates positive leadership characteristics that empower and inspire employees to meet and exceed standards.
• Welcoming and acknowledging all guests according to company standards.
• Supplying guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
• Ensuring proper execution of VIP requirements, including room requests, amenity placement, welcome letters, gifts, etc.
• Maintaining an up to date working knowledge of all property amenities as well as any special events.
• Responsible for leading the procedural aspects of the hotel’s front office (Including Front Desk, Housekeeping, Room Maintenance and Reservations).
• Prepare daily task lists and assignments for team members within the department.
• Ensuring guest and employee needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable.
• Performing front desk agent duties as necessary, such as registration, check out and processing room reservations for guests and room inspections.
• Maintaining a presence during peak traffic periods.
• Maintaining confidentiality of proprietary information; protecting company assets.
• Ensuring that all safety and security policies and procedures are followed.
• Understanding of all front office standards and assisting in solving deficiencies.
• Assisting with the training, coaching and development of team members.
• Inform GM, or senior management, of any concerns regarding guests, team members or facility.
• Conducts administrative tasks related to recruiting, hiring and onboarding new team members.
• Performs accounting related tasks including, but not limited to, daily labor reports, cash bank audits, cash/checks deposits, payments, monthly petty cash report, etc.
• Works with the General Manager to meet or exceed established budgetary guidelines for each property.
• Participates in preparation of the annual operating budget and financial plans which support the overall objectives of the property.
• Following all company policies and procedures; reporting accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional.
• Performing other reasonable job duties as requested by Supervisors.
The Nitty Gritty
• 3+ years front-desk supervisory or lead experience in hospitality or hotels required.
• Strong written and verbal communication skills required.
• Previous customer service or guest relations experience required.
• The ability to read, write, and speak English fluently is required to analyze, and interpret general business. periodicals, professional journals, technical procedures, or governmental regulations.