Jobs and Careers
UN
CSR 440
Univista Holdings LLCUnited Statesfull_timeVerifiedPosted 27 May 2025
💰 $32,000/yr($28,000/yr – $32,000/yr)
About the role
Job Details
Job Location Miami, FLSalary Range $14.00 - $16.00 HourlyCSR 440
- Responsibilities will include handling customer inquiries, resolving issues efficiently, and promoting our products and services.
- Fluency in both English and Spanish is essential for effective communication with our diverse customer base.
- Handle incoming calls from customers promptly and professionally. Initiate outbound calls to follow up on inquiries, resolve issues, or promote products and services.
- Identify customer concerns and resolve them effectively to ensure a positive experience. Utilize problem-solving skills and product knowledge to address inquiries and complaints.
- Strive to provide swift resolutions to customer issues and inquiries. Maintain efficiency while ensuring accuracy and quality in interactions.
- Engage with customers to understand their needs and preferences. Offer personalized solutions and recommendations to meet individual requirements.
- Actively promote our products and services during customer interactions. Utilize upselling and cross-selling techniques to maximize sales opportunities.
- Maintain accurate records of customer interactions, including details of inquiries, resolutions, and follow-up actions. Ensure all documentation is complete and up-to-date.
- Collaborate with team members and other departments to address complex customer issues or escalate unresolved issues as necessary. Work together to achieve common goals and deliver exceptional service.
- Adhere to company policies and procedures, including compliance with regulatory requirements and data protection guidelines. Maintain confidentiality and integrity in handling customer information.
- Attend necessary sales and customer service training sessions.
- Execute local store marketing initiatives and other marketing efforts.
- Represent the company in all business-related activities.
- Other duties assigned.
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Qualifications
- Fluent in both English and Spanish to effectively communicate with customers.
- Bilingual proficiency is mandatory.
- High school diploma or equivalent is required.
- Basic proficiency in computer usage, including familiarity with CRM systems and Microsoft Office applications.
- Previous experience in a call center or customer service role is preferred. Experience in sales or telemarketing is a plus.
- Excellent verbal and written communication skills. Ability to articulate solutions clearly and concisely.
- Strong problem-solving skills with a focus on delivering timely and effective resolutions to customer issues.
- Strong organizational and time management skills to handle multiple tasks efficiently.
- Professional, energetic, and ability to thrive in a fast-paced environment and adapt to changing priorities.
- 1-year customer service experience preferred, preferably in an insurance-related field with a 2-20/440 license.
- Reliable transportation is required.
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