Senior Manager of Strategic Planning/Data Analytics

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

• As the Manager of Strategic Planning, you will play a pivotal role in shaping the direction of our Customer Success organization. You will be responsible for independently driving the development of a strategic point-of-view on critical business topics, as well as guiding the design of strategic initiatives. Your ability to develop a strong perspective on “big bets” for our business via the synthesis of data-driven insights and internal and external research and your individual business judgement, as well as your ability to collaborate with leadership will be key to your success in this role. You will work in a dynamic and cross-functional environment, focusing on a strategic planning period of 2-5 years into the future.
  
  This role offers a unique opportunity to shape the future of our organization, working closely with leaders as well as internal and external experts to drive meaningful change and growth. If you are a strategic thinker with a proven track record in frameworks thinking, business planning, data and analytics and self-initiation — including the ability to lead without formal authority — we encourage you to apply!
  
  Key Responsibilities

  • Data Analysis and Interpretation: Conduct analysis of large and complex datasets to extract meaningful insights for CSG. Interpret data trends, patterns, and anomalies to inform strategic decision-making.

  • Data Analysis: Perform detailed data analysis and develop complex data models to derive actionable insights and support decision-making processes.

  • Dashboard Development and Maintenance: Design, develop, and maintain interactive dashboards and reports using Tableau.

  • Data Cleaning and Preprocessing: Clean and preprocess raw data to ensure its quality, completeness, and usability for analytical purposes and collaborate with cross-functional teams to define data preprocessing pipelines.

  • Feature Engineering: Identify and create relevant data features to enhance model performance and accuracy. Work closely with domain experts to extract valuable insights and incorporate to improve data processes.

  • Reporting: Prepare comprehensive reports for executive leadership and stakeholders, effectively communicating trends, patterns, and predictions through clear and insightful visualizations and narratives.

  • Collaborative Problem Solving: Collaborate with stakeholders to understand business requirements and translate them into data-driven solutions. Work cross-functionally with engineering, product, and business teams to integrate data science solutions into existing systems. Build relationships, frame up key business decisions and influence stakeholders in order to achieve leadership buy-in and drive effective change management.

  • Shape and Manage Strategic Initiatives: Support translation of strategic direction into operational considerations. Help to design discrete programs in order to integrate leadership decisions around big bets into realizable results. Collaborate with functional leads to ensure initiatives’ alignment with organizational goals and long-term vision.
     

  Collaborative Partners
  While this role is an individual contributor (IC) role, you will be expected to exert influence and collaborate with various teams to drive the successful definition and planning of strategic initiatives. You will work closely with the following teams and individuals:

  • Data & Analytics Resources: Partner with data and analytics team members to interpret data analyses and identify data-driven insights to ultimately drive strategic planning and inform executive decision-making.

  • Internal Cross-Functional Experts: Work across various teams and individuals to uncover busin