Advisory Solution Consultant - Technical Strategist, Mid-Market

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

ServiceNow is seeking a Technical Strategist (TS) to join our Mid-Market Sales Team. As part of our Pre-sales organization, this role focuses on building trust with technical leaders at mid-market customers and prospects by developing cross-functional strategies and solutions. Leveraging technical expertise, real-world experience, and executive engagement skills, the TS will help customers understand the opportunities of the "platform of platforms" vision.

You will act as a technical leader, guiding customers to realize value through best practices and industry standards. Collaborating with customers, partners, and the Mid-Market Sales team, you will create and communicate high-level architectures and strategies to audiences up to the CIO/CTO level. You will articulate the benefits of ServiceNow's single cloud platform and lead workshops, best practice overviews, and educational sessions.

About Mid-Market:

Mid-Market is an exciting space to be at ServiceNow! The right candidate will have a unique opportunity to materially contribute to a growing sales segment, as well as positively influence and impart more advanced techniques and sales artifacts to our sales ecosystem.

What you get to do in this role:

• Engage with technical champions and executives to identify pain points, deliver value, and translate opportunities into ServiceNow solutions
• Help customers, colleagues, and partners understand the power of the Now Platform and future-of-work opportunities
• Lead vision and design sessions to demonstrate how ServiceNow addresses IT Transformation, Digital Products, PaaS, ESM, and industry-specific needs
• Align ServiceNow capabilities with customer business strategies, integrating seamlessly into their technology landscape
• Communicate the ServiceNow architecture’s details and advantages across various audiences and levels
• Apply architecture methods, modeling approaches, and integration patterns effectively
• Engage with stakeholders at all levels, including Architects, Directors, VPs, and CXOs
• Mentor Solution Consultants on technical strategies, sharing expertise in architecture and functional areas.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 
• Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals
• Drive for results using out-of-the-box innovative thinking together with excellent problem-solving skills
• Willingness to jump-in and roll-up their sleeves alongside customers, colleagues and partners to get things done faster and better.
• 5 or more years of proven success in a pre-sales, customer, or delivery focused role.
• Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation
• Experience and understanding of multiple technical domains - application, data, DevOps, AI/ML, integration, big data, mobility, analytics, etc.
• Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions
• Experience presenting to Executives, Technical Champions, and other Customer leaders and partners

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $131,925 - $217,725, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation str