Library Services Assistant

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Department

Library Operations

Job Summary

Provides circulation, reference, and general information services to students, faculty, staff, and other library users through the daily operations of the Library Services Desk, online chat service, and Learning Commons, using the library's integrated online system and other resources. Provides reference and technical assistance in the Learning Commons including basic computer and printer troubleshooting and software assistance.  Processes print materials received as part of the federal and state depository programs. Assists with other Services Department and Library activities as necessary.  This position includes evening and weekend hours.

Job Description

Provides circulation, reference, and general information services to students, faculty, staff, and other library users through the daily operations of the Library Services Desk, online chat service, and Learning Commons, using the library's integrated online system and other resources. Provides reference and technical assistance in the Learning Commons including basic computer and printer troubleshooting and software assistance. Initiates direct contact with library patrons to retrieve overdue equipment and material. Serves as the main point of contact for special borrowers. Hire, train, and supervise student assistants in the department. Assists with other User Services Department and library activities as necessary.  This position includes regular evening and weekend hours, opening and closing the building, and extended hours during finals.

Job Description

55%  

• Participate in the daily operation of the Library Services Desk and Learning Commons, which includes providing services directly to the public using an integrated online catalog system, including check-ins, checkouts, and promoting good customer relations

• Provide customer assistance with public access technology including but not limited to devices (computer, tablet, e-reader, etc.) and peripheral device support including scanners, printers, and microform reader/printer/scanners, use of applications including Microsoft Office, the campus learning management system, the campus printing solution, and other common software apps

• Support patron use of library online resources such as ILL, Library Guides, library services request forms, electronic databases etc., public and private internet access, downloading online resources, using digital building map, and new and emerging library technology

• Provide support for the library’s academic poster printing service.

• Assist patrons in person and online with reference and directional questions

• Communicate with patrons via email phone, and chat

• Help patrons locate items throughout the library and on campus both physically and using university and library maps (digital, online, or paper)

• Open and close building as assigned

• Work scheduled evening and weekend hours

• Participate as part of the User Services Department's responsibilities to monitor building activities, ensure user adherence to Library policies

• Report maintenance and safety issues appropriately

• Track patron questions and answers to ensure continuity of services across department and to contribute to data collection for annual reports.

20%

• Supports the library’s partnership with Ben Franklin high school to ensure that students and faculty have access to library resources

• Assign library carrels to visiting faculty and graduate students

• Work with borrowers to ensure that overdue materials are returned to the library

• Handle requests and complaints regarding circulation services with all constituents including faculty, students, staff, alumni, and non-university borrowers.

20%  Hire, train, and supervise student workers

5%    Other duties as assigned. 

Required Qualifications:

• Bachelor's degree and library public services or relevant work experience

• Demonstrated skills and experience using computers, savi