Senior/Principal Program Manager, Platform Operations - Copperleaf

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

Copperleaf is the world’s leading AI powered Asset Investment Planning (AIP) solution, enabling organizations to make better decisions – faster, smarter and with more confidence.

Together Copperleaf and IFS offer the first end-to-end asset lifecycle management solution. Underpinned by Industrial AI, the combining of Copperleaf and IFS will allow our asset intensive customers to deliver on their moment of service through strategic allocation and execution of CAPEX and OPEX; balancing expenditure, business objectives, risk and optimal asset performance.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

This is a remote position open to candidates located anywhere in North America. While Copperleaf’s main office is in Vancouver, this role involves close collaboration with IFS teams across the globe, including colleagues in Colombo, London, and other regions. We are a distributed team that thrives on strong communication and global coordination.

The Opportunity

We are looking for a Senior/Principal Program Manager to drive the success of Platform Operations (PlatOps) as part of the next generation of the Copperleaf platform, our most significant and complex R&D investment to date. The Senior/Principal Program Manager will serve as the central communication and coordination point across multiple teams, geographies, and business functions, ensuring organizational alignment and successful delivery during a time-sensitive go-to-market phase.

You’ll work with bright, passionate, and collaborative individuals spanning Engineering, Customer Experience, Support, Security, and Commercial functions—local and global. You’ll lead with influence, manage complex communication flows, and ensure stakeholders stay aligned and effective.

Key Responsibilities

• Provide strategic leadership and vision for the platform, aligning with company goals and future needs, particularly focused on modernization and scalable infrastructure.
• Lead the Program for the next generation of the Copperleaf platform (AIP in IFS Cloud), acting as the primary coordination point across technical, commercial, and operational teams.
• Oversee cross-functional communication and change management, driving alignment and adoption across Engineering, Support, Product, and Business stakeholders.
• Collaborate with cross-functional teams, including technical architects, Design, Development, QA, and Operations, to ensure seamless integration and execution.
• Leverage generative AI tools to improve program workflows, automate communications, and increase delivery efficiency.
• Act as a senior point of contact for escalated platform-related issues, ensuring exceptional experiences for clients and stakeholders.
• Provide in-time coaching and guidance to junior Program Managers and team members, enhancing maturity and program delivery capability.

Building Knowledge