Service Desk Support

Job Family:

User Support (Digital)

Travel Required:

Up to 10%

Clearance Required:

Ability to Obtain Public Trust

What You Will Do:
We take pride in making a real difference in people’s lives and are committed to excellence and high standards by introducing industry techniques and current technologies to benefit the government. We are looking for teammates dedicated to providing work that is impactful, in a collaborative environment, and who truly enjoy resolving challenges for internal and external users.

What You Will Need:

• 2 years Experience working as a service/support/help desk engineer

• Solid understanding of web technologies and basic networking principals

• History of providing exceptional customer service, working collaboratively, and building relationships with clients and internal teams

• Work with teammates and managers to improve existing, and propose new, processes for increased team efficiencies

​What Would Be Nice To Have:

• At least 2 years of working remotely

• Experience with Kanban boards and Atlassian tools including JIRA and Confluence

• Knowledge of Agile processes, organizations and terminologies
  Experience with remote communication and collaboration tools including Slack, MS Teams and Zoom

• Experience with technologies such as Splunk, Postman, Swagger and Datadog

• Experience in IT system administration in a government environment

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Parental Leave

• 401(k) Retirement Plan

• Group Term Life and Travel Assistance

• Voluntary Life and AD&D Insurance

• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts

• Transit and Parking Commuter Benefits

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Care.com annual membership

• Employee Assistance Program

• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)

• Position may be eligible for a discretionary variable incentive bonus

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.