Client Operations Representative

Allworth Financial (www.allworthfinancial.com) is an independent investment financial advisory firm that specializes in retirement planning, investment advising, and 401(k) management with a direct approach to financial planning. Allworth Financial delivers long- and short-term investment planning solutions and advice to help clients achieve their goals and plan strategically for retirement.

Allworth Financial is a high growth, private equity backed, multi branch Registered Investment Advisor. Founded in Sacramento, California, in 1993, and still run by its original founders, Scott Hanson and Pat McClain, Allworth is primarily a fee-based, employee-centric fiduciary advisory firm, that prides itself on emphasizing client well-being and education. The business is a multi-billion dollar firm and is on track for continued growth through both acquisitions and strong organic growth. Allworth is considered a great place to work and was once again given the prestigious “Circle of Excellence” award by the National Business Research Institute for employee and client satisfaction in 2021, placing it among the best-loved brands in America. Allworth Financial was also recognized as a Barron's Top 40 RIA in 2022.

SUMMARY:

Our Client Operations Department provides quality paperwork preparation services and timely processing in contribution to an exceptional Allworth client experience.  Client Operations Representatives provide these services in a back-office function by fulfilling the various requests from Advisors and Client Relationship Specialists.  This is an excellent opportunity for a professional who loves serving others, has a proven track record of extreme attention to detail, and wants to work in a fast-paced, challenging, team-oriented, and rewarding environment.

This is a full-time, non-exempt role based out of Folsom, CA with 3 days of in-office work. The ideal candidate would be open to be in the office all five days of the work week during their training period.

The base salary range for this role is $45,000-$55,000 per year. In addition, we also provide generous benefits to all our full-time employees. 

DUTIES AND RESPONSIBILITIES:

• Fulfill client requests by prioritizing and completing tasks within a queue
• Work with other teammates to ensure proper assignment and completion of requested tasks
• Create and process paperwork for all client requests, including but limited to new accounts, transfers, distributions, and account maintenance forms
• Facilitate the delivery of paperwork to the client through DocuSign, mail/overnight, or email to Advisor for meetings
• Reviews and quality checks completed paperwork to limited errors
• Submits and processes paperwork directly to the appropriate custodians
• Follows up and provides status updates through completion of the task assigned
• Working directly with custodians to process work in a timely and accurate manner
• Collaborate with Client Relationship Specialist or Advisors to obtain missing client data
• Focuses on quality and accuracy of work
• Suggesting and implementing process improvements to your Client Operations Supervisors
• Consistently demonstrating Allworth’s guiding principles

QUALIFICATIONS

• Passion for excellent service and client satisfaction
• Excellent verbal and written communication skills
• Minimum 1 year of financial services industry and support service experience preferred
• Strict attention to detail
• Ability to multi-task and prioritize work daily
• Strong organizational, problem-solving, and analytical skills
• Strong team player and approachable
• High degree of professionalism
• Proficient with Microsoft Office applications as well as Client Relationship Management (CRM) and Document Management workflow systems
• Some college is preferred

BENEFITS

We value our associates’ time and effort. Our commitment to your success is enhanced by our competitive base pay and an extensive benefits package, including:

• Medical: Blue Shield (HMO, PPOs and HDHP with HSA) plans and Kaiser (HMO and HDHP with HSA) plans for California associates
• Dental insurance with MetLife
• Vision insurance with VSP
• Optional supplemental benefits
• Healthcare savings accounts with company contribution
• Flexible spending accounts
• Flexible working arrangements
• Generous 401K contributions 
• Exempt associates qualify for our flexible paid time off policy.
• Non-Exempt associates will receive 25.5 days of paid time off annually, which includes holid