Restaurant Partnership Support Specialist (m/f/d)

Company Description

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to home or to the office. Our local commerce platform makes it easy for customers to order whatever they need on one app, for merchants to make additional sales, and for couriers to make meaningful earnings flexibly. To enable this, Wolt develops a wide range of technologies from local commerce platforms to retail software and financial solutions, as well as operates its own grocery stores under the brand Wolt Market. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 27 countries today, 23 of which are with the Wolt product and brand. 

So, why work at Wolt?

At Wolt, we’re about getting things done.

You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

Job Description

We are currently growing our business in Germany, and are looking for a Restaurant Partnership Support Specialist (m/f/d).

Our Merchant Services team lies at the heart and soul of Wolt, ensuring that we set all of our merchants up for success by providing a seamless experience for them. We are currently looking for a team member for our newly established department of Post Activation. This department ensures that the restaurants newly onboarded to Wolt perform well. It includes assisting partners with proper equipment training, guiding them on order acceptance improvement as well as outside-of-the-box thinking - how else can we make sure that our partners are performing excellently?

You’re excited about this opportunity because you will...

• Analyse partner performance data and act on key performance indicators to make sure partner performance can be improved.
• Monitor multiple workflows of partner performance improvement and track progress through Monday.com.
• Proactively reach out to partners in order to solve issues whether it is written or verbal communication.
• Experience working with cross functional teams and able to formulate requests and tasks clearly
• Refine and improve the approaches on partner & vendor communication, coaching and training.

What we offer

• Cool office in Berlin
• Independent work in a dynamic, international team
• A fast-growing tech company with many career opportunities 
• Attractive salary package 
• Discount on Wolt orders
• Subsidy for the Deutschland-Ticket
• Urban Sports Club membership subsidy
• Modern work equipment
• Various soft drinks, coffee, and fruits in the office
• Weekly all-hands meetings and regular team events
• Flexible working hours policy
• 30 days of vacation

Qualifications

• You are an outstanding communicator in German and English, both verbal and written.
• You have experience with partner support or communication-heavy job.
• You have an overall positive demeanour with a good amount of patience.
• You have excellent organisational skills, able to multitask and track progress of numerous open tickets on the basis of multiple workflows
• You have a keen eye for detail - every small one counts!
• You are an outside-of-the-box thinker - ready to propose relevant solutions to issues and creatively approach workflow improvement. 
• Experience in gastronomy or the food industry is a plus.
• Experience with Google Suite is a plus.

Additional Information

Next steps

If this sounds like you, then click below to get the conversation going! :)

Please note that we do not accept applications coming in via email. Please submit your application via our job portal.