Sr. Director, Business Value Services

At Amperity, our AI-powered Customer Data Cloud empowers organizations to delight their customers and create differentiated experiences. Our multi-patented technology helps over 400 leading global brands like Alaska Airlines and DICK'S Sporting Goods drive revenue growth and meaningful customer experiences. We help users unlock the value of all of their customer data with simplicity and speed. Our team thrives on curiosity, collaboration, and transparency, fostering a culture where everyone can contribute and grow. We're looking for talented individuals from diverse backgrounds to help us eliminate data bottlenecks and accelerate business impact for the world's most innovative companies. With offices in Seattle, New York City, London, and Melbourne, you'll be part of a fast-growing team solving critical challenges at the intersection of AI, data, and customer experience. Ready to make an impact? Let's talk.

The Role

We are seeking a Senior Director of Business Value Services to lead Amperity’s efforts in defining, articulating, and optimizing business value to drive new business and renewals. . This leader will play a pivotal role in defining Amperity’s business value frameworks, ensure alignment of customer value and pricing/packaging strategy, and support the creation of value-drive sales plays based on a deep understanding of the marketplace and competition.

This highly visible role will collaborate across sales, marketing, finance, and product teams to shape the strategic vision for value-based selling, optimize monetization strategies, and enhance Amperity’s competitive positioning in the market.

Interesting Problems

Business Value Strategy & Execution

• Develop and refine Amperity’s Business Value Framework, ensuring alignment across teams on key value drivers and customer impact.
• Build repeatable, scalable methodologies for creating business cases, ROI calculators, and value narratives tailored to different customer segments.
• Enable sales, customer success, and marketing teams with value-selling tools, playbooks, and training to improve articulation of Amperity’s impact.
• Lead customer engagements to quantify realized and potential business value, guiding executive teams toward strategic outcomes.

Pricing & Packaging Leadership

• Ensure alignment of customer value and pricing / packaging strategies.
• Conduct market research and pricing analytics to inform data-driven recommendations for subscription models, feature bundling, and value-based pricing.
• Partner with finance, product, and sales leadership to implement pricing initiatives that drive growth, improve customer retention, and maximize revenue.
• Define discounting and deal structuring frameworks to support the sales process while maintaining pricing integrity.

Market Analysis & Sales Play Development

• Conduct strategic analysis on our marketplace and competitors and identify strategic sales play opportunities.
• For each sales play, identify specific benefits and create pro-forma value calculations specific to the sales plays.
• Work closely with product marketing and product management teams to inform roadmap decisions based on strategic competitive insights.

About You

• Experience: 15+ years in SaaS-related value consulting, pricing strategy or related functions, ideally with expertise in data platforms, data-driven marketing, or customer data strategies. Proven leadership experience managing high-performing teams and influencing cross-functional stakeholders.
• Strategic Thinking: Ability to identify valuable new insights from disparate sources of data and to create new strategic frameworks to define challenges and solutions.
• Project Leadership: Ability to drive project success with a cross-functional team and multiple customer stakeholders.
• Analytical Skills: Proven experience in financial modeling, ROI analysis, and building both qualitative and quantitative business cases.
• Communication: Excellent verbal and written communication skills, with the ability to translate complex data into compelling executive narratives
• Story-Telling: Exceptional ability to drive a customer conversation from solutions to outcomes to emotional connection. 
• Technical Aptitude: Strong understanding of data engineering, data platforms, customer data, and data driven business strategies.
• Mindset: A curious self-starter with a growth mindset, comfortable building processes an