Field Sales Manager

Work is Sweet!

'Quality without Compromise' is not just a motto at See's Candies. It is the most important ingredient in our recipe for success. See's Candies has been in business since 1921 and maintains a reputation for producing the highest quality candy and providing superior customer service.
See's is a leader in the confectionary industry with over 250 retail shops across the USA. We are seeking friendly, enthusiastic individuals who are passionate about providing great customer service.

Job Description Summary:

This position is responsible for managing the field-based sales team.  Primary responsibility is to increase See's Volume Savings business through the sale of corporate gifts, fundraising, Yumraising, and overall volume sales. Primary focus will be to support field sales team to enable the increase of new business and retaining current customers while achieving sales & profitability goals. 

The pay range for this position is expected to be $86k - $96k annually; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

Job Description:

POSITION RESPONSIBILITIES: 

• Promotes a customer first culture and commitment to delivering outstanding results for all customers while focusing on See’s principles.  

• Achieve sales goals set by management for assigned territories.  

• Provides exceptional customer service and work as main contact while partnering with the Sales Support Manager to deescalate customer issues with urgency. Partner with the Insides Sales, Customer Service, and Shops to develop a strong partnership to ensure customer needs are always met, while achieving department and company goals. Work as team liaison between order fulfillment and finance departments in an effort to resolve customer issues 

• Maintains consistent communication with the Field Sales Representatives. Hold weekly sales meetings and in depth pipeline audits with the objective of driving business, motivating reps, while identifying and removing barriers. Hold team accountable to department KPIs and create incentive contests motivating team to work towards achieving sales goals. 

• Source new and evaluate performance of current tradeshows. Oversee all associated activities including: staffing, scheduling, payment, shipment of materials, samples, permits and other requirements. Attend tradeshows as required. 

• Maintains a thorough working knowledge of See's products and  Volume Savings  programs (Fundraising, Business Gifts, Group Savings), plus Retail and Ecommerce. 

• Ensures customer account information and sales data are kept current and accurate through the use of Salesforce.  Follows all set processes & procedures while providing feedback to positively impact productivity. 

• Develop & train field team on new sales techniques, products, and VS programs. Provide ongoing coaching & feedback through territory visits and ride-alongs. 

• Manage team’s sales pipeline to ensure data quality while holding team accountable in moving customers through the sales process. 

• Partner with field sales representative in achieving deeper market penetration through the acquisition of new accounts. 

• Provide Sr. Sales Manager support, report on field activities, KPI’s and complete special projects as assigned. 

• Establishes principles for change and maintains change momentum through employee communication, engagement and development. Also learns from, measures and sustains change results. 

• Performs special projects as assigned by management.