ServiceNow Technical Business Analyst

<h3>Company Description</h3><p>Accesa is a leading technology company headquartered in Cluj-Napoca, with offices in Oradea, Bucharest, Timisoara and Munich and 19 years of experience in turning business challenges into opportunities and growth.</p><p>A value-driven organisation, it has established itself as a partner of choice for major brands in Retail, Manufacturing, Finance, and Banking. It covers the complete digital evolution journey of its customers, from ideation and requirements setup to software development and managed services solutions.</p><p>With more than 1,200 IT professionals, Accesa also has a fast-growing footprint, establishing itself as an employer of choice for IT professionals who are passionate about problem-solving through technology. Coming together in strong tech teams with a customer-centric approach, they enable businesses to grow, delivering value for our clients, partners, industry, and community.</p><p><strong>About the project</strong></p><p>Our projects range from developing new functionalities of existing products, to modernization or migration of systems and even full-cycle software development.</p><p>We work within an Agile framework, mostly Scrum methodologies or hybrid options.</p><p>The default Java stack for our collaboration is comprised of: Spring, Spring Boot, Oracle, with some particular libraries included for different purposes. The interfaces connected with other applications and data providers are built as REST-Calls or data deliveries via EAI.</p><p><strong>Your team</strong></p><p>Agile team in collaboration with developers from our side as well as the customer, the average size being of 2-4 developers, Project Manager and Architect; they work with a Product Owner, using Scrum. Tickets are documented in JIRA and the tracking is performed there as well.</p><p> </p><h3>Job Description</h3><p><strong>Your role</strong></p><ul><li>Facilitate meetings with stakeholders, clients, and development teams to clarify requirements, provide progress updates, and plan next steps.</li><li>Analyze and comprehend requirements from a technical perspective.</li><li>Create user stories with detailed technical implementation notes.</li><li>Occasionally conduct feasibility research on proposed implementations to assess their impact on existing functionalities and platform performance.</li><li>Collaborate with other Business Analysts, Product Owners, and Operations teams to align processes and implementations as needed.</li><li>Estimate the effort required to deliver ServiceNow functionality in terms of hours/days.</li><li>Analyze defects and work with the Product Owner to prioritize and ensure timely resolution.</li><li>Create and maintain functional documentation.</li><li>Deliver demonstrations and process presentations to stakeholders and other teams.</li><li>Provide peer reviews and testing support when necessary.</li></ul><p><strong>Real impact one step at a time</strong></p><p>You will have an impact on the project’s evolution, as well as the chance to contribute with your own ideas and expertise in building a successful relationship with the client.</p><p><strong>Professional opportunities </strong></p><p>In this role, you will interact with different stakeholders to understand the business context and support them in the digitalization process. You will participate in all aspects of the software development lifecycle. You will have the opportunity to contribute with solutions to improve our customer’s technological ecosystem.</p><p><strong>Community insights</strong></p><p>Our competence center supports professional development according to the individual needs and the project context.</p><h3>Qualifications</h3><p><strong>Match your skills</strong></p><ul><li>Strong understanding of ServiceNow Fundamentals, with a focus on Catalog Items, Group Management, Integrations, Workflows, and Flow designers.</li><li>Good Knowledge of the ServiceNow Platform Capabilities</li><li>ServiceNow Certifications are a plus</li><li>ITIL v3, v4 Foundation certification</li><li>Knowledge in Database Modeling and SQL</li><li>Process Modeling Knowledge</li><li>Understanding of IT Business Processes</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and collaboration abilities.</li><li>Attention to detail and a commitment to delivering high-quality work.</li><li>Ability to work independently and in a team environment.</li><li>Exposure to Agile methodologies such as Scrum, Kanban</li></ul><p> </p><h3>Additional Information</h3><p><strong>At Accesa &amp; RARo you can:</strong></p><p>Enjoy our holistic benefits program that covers the four pillars that we believe come together to support our wellbeing, covering social, physical, emotional wellbeing, as well as work-life fusion.</p><ul><li>Physical: premium medical package for both our colleagues and their children, dental coverage up to a yearly amount, eyeglasses reimbursement every two years, voucher for sport equi