Technical Service Coordinator

Company: Industrial Solutions of New York

About Us
Industrial Solutions was founded in 1996 in Long Island City, NY. 20 years later , Industrial Solutions has become into a fully functioning Mechanical Company. With multiple crews we attend to every mechanical emergency in the tri state area. At Industrial Solutions of NY we work behind the scenes with most Mechanical and HVAC Contractors. Our main scope of work is pump and electric motor repair; we are equipped with the proper knowledge and experience to repair any pump or electric motor regardless of make or model. Additionally, due to our extensive experience with pump and electric motor repairs, we have developed an outstanding relationship with most manufacturers and can offer competitive pricing on replacement units.

Visit our website: www.isny.nyc


Position Summary
The Technical Service Coordinator serves as a key liaison between customers, technicians, and internal teams to ensure service requests are handled promptly and professionally. This role is responsible for supporting the daily operations of the service department by scheduling service activities, coordinating with technicians, and ensuring timely and efficient customer support.
This position requires a combination of mechanical/technical understanding, process management, and interpersonal skills to effectively support daily service operations while enhancing customer experience.

Key Responsibilities
• Coordinate service requests, job assignments, and technician scheduling with attention to priority and resource availability.
• Maintain oversight of open service orders, ensuring execution and communication across teams.
• Act as a subject-matter resource for customers regarding technical specifications, product capabilities, and service procedures.
• Translate technical issues into actionable solutions for both customers and service teams.
• Independently resolve customer issues and service disruptions by applying policy knowledge, technical understanding, and sound judgment.
• Escalate critical service issues while maintaining ownership of overall customer satisfaction.
• Track and manage service requests through the company’s CRM or service management system.
• Prepare and approve service quotes and replacement options with minimal oversight.
• Maintain detailed service records, including service reports, time logs, and parts usage.
• Build long-term relationships with customers by understanding their operational needs and anticipating service requirements.
• Recommend appropriate products, upgrades, or services that align with customer goals.

Qualifications
• 3+ years in a technical support, service coordination, or customer operations role within a mechanical or industrial environment
• Strong working knowledge of electric motors, pumps, or HVAC-related equipment
• Proficiency in ERP/CRM systems (e.g., Salesforce, QuickBooks, Jobber, etc.)
• Exceptional organizational, communication, and analytical skills
• Ability to manage priorities and make independent decisions in a fast-paced environment
• High school diploma or GED required


#ISNY
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Industrial Solutions of NY operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG’s distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.

Why Build a Career with Us?

Everyone’s an Owner of the Company: Because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.

Training: FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunities: At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether yo