Global Product Owner, AI and ML
AbbottAbout the role
JOB DESCRIPTION:
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:
Career development with an international company where you can grow the career you dream of.
Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year
An excellent retirement savings plan with high employer contribution
Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
THE OPPORTUNITY
This Global Product Owner, AI and ML position can work remotely within the U.S.
As Global Product Owner, Artificial Intelligence and Machine Learning this position reports to the Director, Operational Automation and will be part of the Global Experience Operations (GXO) team in GCX. The goal of GCX is a unified, consistent, and best-in-class customer experience. This position is responsible for the overall strategy & roadmap for the defined product/service by taking a holistic approach of product development from long-term strategy to tactical implementation of features/functionalities to drive excellent customer-centric experience.
What You’ll Work On
Responsible as global product owner for customer experience’s Artificial Intelligence (AI) and Machine Learning (ML) solutions to drive agent efficiency/empowerment and achieve business objectives through increased customer value and cost savings
Within the overall customer experience vision, define the AI and ML strategy and long-term goals whilst keeping abreast with market trends, competition, and business objectives
Be the subject-matter-expert of our customers and business process to discover product and service solutions for complex problems best suited for traditional AI/ML, and Generative / Agentic AI
Support other customer experience product teams by serving as an SME to refine the art of the possible for enhancing products and services by incorporating AI and ML into their design
Translate roadmap and vision into actionable tasks with detailed features requirement documentation, backlog management, delivery timeline, and working closely with Global Business Solutions Managers and IT delivery partners to bring the product/service to life
Work seamlessly with other Global Product Owners, cross-functional partners to ensure consistency and alignment of purpose to attain the vision of unified and best-in-class customer experience
Act as a primary point of internal contact for strategic initiatives for AI and ML within the customer experience organization and routinely communicate product progress, updates and changes to stakeholders, leadership, and internal development teams
Work closely with Global Business Solutions Managers to adopt agile ways of working to rapidly innovate products/services
QUALIFICATIONS
Bachelor's Degree in Business or a related field such as Product Management, Design, Engineering, etc.
6-12 years of experience in driving end-to-end tech-based product development, with a proven track record of bringing a product from conception to market successfully
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