HN Senior Technical Operations Engineer

Company

Cox Communications, Inc.

Job Family Group

Engineering / Product Development

Job Profile

Sr Communications / Network Engineer

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

Yes, 5% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $97,100.00 - $161,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

The Senior Technical Operations Engineer will be primarily responsible for the successful planning, implementation and continued support of our Wi-Fi platform and related infrastructure.

Key Responsibilities

• Serves as a Subject Matter Expert and leads the design, build, and test activities with regards to new products, services, hardware, software, and feature/functionality within our core wireless components including routers, switches, wireless LAN controllers and access points.

• Supports implementation and deployment of new services, systems, applications and architectures with installation, configuration, integration, evaluation, testing, documentation, and training.

• Manages advanced level projects within Operations to confirm delivery intervals and validate critical dates and milestones to ensure delivery of services stay on target.

• Clearly understand technical problems and define solutions to mitigate.

• Define solution test strategies and document results.

• Methodically scope, troubleshoot, diagnose, and fix complex problems as required in high-scale service provider WiFi environments while minimizing customer impacts and outages.

• Capture configurations, logs and packet captures as necessary for escalation to engineering peers or vendors and partners.

• Partner with Operations team members to prepare low level designs, configurations, and methods and procedures to gain operational perspective, including reliability, scalability, simplicity, and standardization.

• Partner with peer Engineering team members to gain in-depth understanding and risk of proposed changes to hardware or software.

• Replicate production issues in staging lab environments along with traffic generators as necessary.

• Assess and continually improve lab methods and procedures.

• Define event engineering requirements, author methods and procedures to be executed on defined SNMP or syslog alarm conditions and validate test cases in lower environments.

• Quickly understand preliminary product/platform concepts or high-level designs and subsequently author technical requirements as necessary.

• Translate high level engineering documentation into working configurations and test plans.

• Creates network change tickets in line with current processes and validates conflicts to ensure no unnecessary outages.

• Participate in a scheduled on-call rotation. 

• Participate in planned maintenance activities during maintenance windows as needed.

• Assists with coaching and mentoring of junior technicians and Cox tiered support teams.

Qualifications

Required

• Bachelor of Science in Electrical Engineering or Computer Science and 4 years' experience as a technical engineer in the Wireless Communications Industry. The right candidate could also have a different combination, such as a master’s degree and 2 years’ experience; a Ph.D. and up to 1 year of experience; or 16 years’ experience in a related field.

• Intermediate knowledge in Wi-Fi and Wi-Fi related IEEE standards, protocols, and service-provider architectures. 

• Intermediate knowledge of Wireless (3GPP/3GPP2) standards, protocols, and service-provider architectures. 

• Intermediate level knowledge in packet-based protocols (IP, DHCP, DNS, TCP, UDP, etc.).

• Intermediate level knowledge in MPLS and routing protocols (OSPF, BGP4, etc..).   

• Intermediate level knowledge of security protocols and authentication (WPA2, WISPr, EAP, 802.1x, AAA, RADIUS).  

• Fundamental knowledge in DOCSIS access and provisioning technologies.  

• Unix Shell and Scripting skills on Linu