Regional Manager Workplace Operations, NAMER

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Available Locations: Austin TX

About the role 

The Places Team at Cloudflare is looking for an experienced and enthusiastic Regional Manager to lead and elevate our workplace operations across North America (United States, Mexico, Canada). In this role, you’ll be the person everyone can count on to create a smooth, welcoming, and highly functional workplace. You'll partner with our global team to share great ideas and continuously make our spaces even better.

You are a friendly, outgoing, and proven leader who is passionate about the workplace and growing a team. You're comfortable navigating fast-paced environments, solving problems on the fly, and thinking creatively about how to improve systems and experiences. You've got your finger on the pulse of the latest workplace trends and best practices. With a hospitality mindset and great communication skills, you'll take pride in building a space that truly reflects our culture and values.

This role reports to the Director, Global Workplace Experience & Operations.

Responsibilities

• Regional Workplace Oversight: Lead the day-to-day workplace operations across multiple leased and co-working offices in the assigned region, making sure everything runs efficiently and smoothly for everyone.
• Team Leadership & Development: Grow, mentor, and coach an expanding team of Office Operations Specialists, Office Managers, and Front Desk Coordinators. This includes fostering a culture of continuous learning and helping everyone on the team develop their skills to build a strong and resilient group.
• Strategic Workplace Evolution: Drive strategic workplace initiatives by using a spirit of experimentation and employee feedback to implement improvements, enhance the employee experience, and adapt spaces to our changing business needs.
• Budget & Vendor Management: Take ownership of the regional workplace operations budget. Manage a large portfolio of vendor relationships, from negotiating contracts and leading RFPs to setting clear KPIs and having regular QBRs to ensure we have the best partnerships.
• Safety, Compliance & Security: Develop and enforce workplace policies to ensure a safe, productive, and compliant work environment. Oversee workplace services like security, and partner with the Physical Security team to make sure our locations are safe, secure, and meet all local health and safety requirements.
• Cross-functional Partnership: Work closely with internal teams like IT, Security, People Ops, and Legal to make sure everyone has a seamless and compliant workplace experience.
• Issue Resolution & Communication: Be the go-to person for workplace issues and emergencies, resolving them quickly and effectively. Troubleshoot maintenance and security issues as they come up. Maintain open communication with landlords, building management, and internal/external partners. You'll also present at local all-hands meetings when needed.
• Data-Driven Operational Excellence: Drive operational excellence through a data-informed approach—tracking key workplace metrics such as space utilization, service ticket volume, and employee feedback to streamline regional workflows, improve the employee experience, and support long-term planning. Actively contribute to office operations meetings to identify and implement scalable process improvements.
• Moves, Adds, and Changes: Coordinate and execute all of