Service Delivery Coordinator

 

Together, we own our company, our future, and our shared success.

 

As an employee-owned company, our people are Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their diverse talents and perspectives to solve humanity's biggest challenges in an ever-evolving world. With over 100 years of innovation in sustainable infrastructure and our expertise in engineering, procurement, consulting and construction, together we are building a world of difference.  

 

Company : Black & Veatch Corporation  

Req Id : 106369 

Opportunity Type : Staff 

Relocation eligible : No 

Full time/Part time : Full-Time  

Project Only Hire : No 

Visa Sponsorship Available: No 

Why Black and Veatch

Recognized by Glassdoor as a 2023 Top 100 place to work, Black & Veatch allows you to lend your talent and perspective to humanity’s biggest challenges in a flexible environment where you are empowered to grow and explore new possibilities. We offer competitive compensation; 401K match and benefits that start day 1. Our hybrid environment allows you to balance your work and personal life. 

 

At Black & Veatch, you own your career with purpose and meaning. You are empowered to grow and explore new possibilities at every step of your career journey. Bring your big ideas knowing you are safe to be who you are and speak up with concerns or questions and put your diverse talents and perspectives to use. 

The Opportunity

We are looking for a Service Delivery Coordinator to join our team. The role entails optimizing enterprise-wide service delivery, functioning as a contact for various departments within the organization. The successful candidate will develop strong relationships and foster collaboration across internal teams, lead process improvements, and ensure a high-quality, seamless user experience across the organization. 

The Team

Black & Veatch’s Business Enablement consists of critical groups that help enable the organizations people, projects, and businesses to be as successful as possible.   Functions in this group include Digital & Information Technology, Global Finance, Global Human Resources, Legal, Risk Management, and Government Affairs and Real Estate and Building Services. 

Key Responsibilities

• Establish and maintain strong working relationships with internal clients throughout the organization  
• Collaborate closely with the Digital and Information Technology teams, and other relevant departments to ensure alignment of business needs and ensure a superior end-to-end user experience.  
• Assist with new hire professional processes  
• Support the IT Software renewal processes 
• Act as point of escalation for requests and incidents for business sectors, ensuring issues are resolved swiftly and effectively  
• Provide assistance and training for IT tools, equipment and systems   
• Lead and contribute to process improvement initiatives, identifying opportunities to increase efficiency and service quality.  
• Assess the needs of Black & Veatch professionals and provide recommendations for service delivery improvements  
• Assist the Audio-Visual team with Microsoft TEAMS support  
• Assist with special projects as needed  

Minimum Qualifications

• Bachelor’s degree in related field or equivalent experience.
• Experience: In addition to the education requirements, 6+ years related experience.
• All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.

Preferred Qualifications

• The ideal candidate will be self-motivated with a positive customer service attitude. 
• This position offers a unique opportunity to work in a dynamic, collaborative environment. The ideal candidate will be detail-oriented with exceptional problem-solving skills, and the ability to handle multiple projects simultaneously.  
• Excellent communication skills, with an ability to listen effectively, comprehend internal client needs, explain technical details in user-friendly language, and employ a proactive approach to problem-solving.  
• Hands-on experience with ServiceNow and a proven history of successful process improvement implementations is a plus.  
• Must be able to work both independently o