Sr Director, Third Party Exceptions & Correspondence

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.

Labcorp is seeking a HYBRID Senior Director, Third Party Exceptions & Correspondence position to join our team!

Work Schedule: Monday – Friday; 8:00am-5:00pm EST

This hybrid position offers a balanced schedule of three in-office workdays at our Burlington or Durham, NC locations and two remote workdays per week, supporting both collaboration and flexibility.

LabCorp Diagnostics’ Revenue Cycle Management division is currently seeking a Sr Director of Third Party Exceptions & Correspondence Operations.  The Sr Director, Third Party Exceptions & Correspondence Operations, is responsible for leading and optimizing a large-scale Revenue Cycle Management operation focused on exception resolution, customer, patient, client, and payer correspondence, denials-related workflows, and associated account receivable activities. This leader develops and executes strategic initiatives that drive operational excellence, financial performance, regulatory compliance, customer satisfaction, and employee engagement. The role oversees organizational performance through continuous improvement, workforce development, process innovation, technology enablement, and cross-functional partnership.

Success in this role is measured through achievement of operational, financial, quality, compliance, employee engagement, and customer satisfaction objectives while driving continuous improvement and sustainable business results. The leader in this role ensures ongoing development of all resources on the team, employees, supervisors and managers.  The leader actively contributes to the overall success of the company including financial targets as well as daily business decisions.

Responsibilities:

• The Sr Director defines and executes the strategic vision for Third Party Exceptions & Correspondence Operations, ensuring alignment with enterprise objectives, customer expectations, and Revenue Cycle Management priorities.
• Accountable for operational performance and financial outcomes, including inventory management, accounts receivable reduction, productivity, quality, and cash acceleration targets.
• Leads digital transformation initiatives by leveraging automation, analytics, workflow technologies, and emerging capabilities to improve efficiency, quality, and financial performance.
• Drives a culture of operational excellence by establishing, documenting, and continuously improving best practices, performance standards, and quality outcomes across the organization.
• Provides leadership and direction to managers, directors, and individual contributors within a multi-site revenue cycle operation, fostering a culture of accountability, collaboration, continuous improvement, and professional development.
• Ensures all operational decisions, policies, and procedures align with revenue cycle best practices, regulatory requirements, and organizational objectives while driving optimal financial and customer outcomes.
• Oversees all aspects of Third Party Exceptions and Correspondence operations, including payer inquiries, claim exception resolution, correspondence management, root-cause analysis, escalation handling, and process improvements that support timely reimbursement and reduction of accounts receivable.
• Creates and continuously evaluates standard operating procedures that support company business practices and overall Revenue Cycle Management operating practices, strategies, and goals.
• Evaluates, recommends, and implements technology solutions, automation opportunities, and process innovations that enhance operational effectiveness and business outcomes.
• Leads large-scale