Senior Multi-Disciplinary Field Service Representative (FSR)

BlueHalo, an AV Company, is looking for a highly skilled Senior Multi-Disciplinary Field Service Representative (FSR) with extensive experience in supporting multi-mission, multi-service, and complex integrated systems for DoD and National Security solutions. This position will primarily be Outside the Continental United States (OCONUS). We are seeking a proactive individual with a deep technical background, strategic mindset, and a passion for tackling new challenges. You’ll join a team committed to building innovative capabilities, solving complex problems, and delivering excellence in mission-critical environments.

As an ideal candidate, you possess robust technical expertise, a broad range of experience across multiple disciplines, and a sharp eye for detail. You excel at diagnosing and resolving complex issues, building client relationships and operating effectively in varied and high-pressure environments.

On any given day, the selected candidate will be asked to perform the following:

• Provide on-site technical support, maintenance, and repair for systems of systems (SoS).
• Ensure the safety and operational efficiency of systems and personnel.
• Troubleshoot issues by analyzing data, logs, and diagnostic information.
• Conduct routine system maintenance following established guidelines.
• Configure and update hardware, software, and firmware as needed.
• Utilize test equipment to diagnose and resolve technical challenges.
• Maintain accountability and proper handling of tools and test equipment.
• Perform Root Cause Analysis (RCA) to prevent recurring issues.
• Document all maintenance activities, repairs, installations, and system modifications.
• Submit detailed and timely reports on work performed.
• Provide feedback for continuous product and service improvements.
• Train customers on the correct usage and maintenance of equipment.
• Manage spare parts and equipment for forward supply points.
• Oversee the packaging, handling, storage, and transportation (PHS&T) of spares.
• Foster strong relationships with internal teams and external stakeholders.
• Adhere to company policies and ensure best practices are followed.
• Report project progress and performance to senior leadership.
• Review and enhance standard operating procedures (SOPs).
• Offer input on product support strategies to drive business growth.
• Identify and nurture strategic alliances and partnerships.
• Scout new market opportunities to enhance service offerings.
• Prepare and deliver briefings to both internal and external stakeholders.
• Track and report key data and action items to relevant parties.

Required Qualifications:

• Bachelor’s degree plus formal training in a technical field (e.g., Engineering, Electronics, IT, or equivalent military training).
• 8 years’ experience in field service role.
• Ability to lift and carry equipment up to 50 lbs.
• Willingness to travel frequently and work in varied field conditions (outdoors, industrial sites, military bases, etc.).
• Willingness to work in high-stress and potentially hazardous environments, such as combat zones.
• Active U.S. Department of Defense security clearance (minimum Secret level).

Preferred Qualifications:

• Military experience, particularly with technical systems and field service.
• 3+ years of experience leading or supervising teams.
• 5+ years of experience in developing training, certification, and quality assurance programs.
• Possesses the flexibility and willingness to travel over 25% of the time to various work locations.
• Strong time management, multitasking, and prioritization skills.
• Accurately monitors, tracks, and records hours worked, ensuring precise documentation and compliance with timekeeping policies.
• Thoroughly understands and operates in accordance with a contract's Performance Work Statements, ensuring that all tasks, deliverables, and services are completed to the required standards.
• A customer-focused mindset with a passion for problem-solving.
• Ability to work efficiently in diverse team environments.
• Exceptional analytical, critical thinking, and decision-making skills.
• Excellent verbal and written communication skills with a firm grasp of technical concepts.
• Capable of working under pressure and meeting deadlines in fast-paced environments.

Why Join BlueHalo, an AV Company?

As an FSR at BlueHalo, an AV Company you will play a key role in supporting mission-critical systems that contribute directly to national security. This position offers a unique opportunity to apply your technical expertise