Employment Type:

Shift:

Description:

Director of Practice Operations – Physicians Practices (MGPS) - Capital Region, NY

If you are looking for a Senior Management position, this could be your opportunity. Here at St. Peter's Health Partner's, we care for more people in more places. This position will travel to multiple locations throughout the Capital District, local travel required, based in the greater Capital Region.


Position Summary:
The Director is responsible for hiring and supervising of non-management staff, including staffing and scheduling oversight. Oversees day to day operation of one or more hospital based practices, ensures maintenance of record and reporting systems for practices, including medical records, accounting, billing, performance improvement and financial statements. Develops and maintains policies and procedures, licenses and permits necessary for the sites, including human resource manual, billing and procedure manual, OSHA, JCAHO and DOH requirements, and ensures compliance with all agencies. Develop community outreach program.
The Director of Operations will perform all job functions in a courteous and professional manner consistent with the St. Peter’s Health Partner’s Core Values.

Educational Requirements:


Bachelor’s Degree in Management or commensurate 10+ years experience in healthcare setting, Master’s preferred.
At least eight (8) years successful management experience in a hospital or a medical office practice.
Proficiency with Electronic Medical Record.
Proficiency with Microsoft Office.
Excellent attention to detail and organization.
Effective speaking and writing skills.
Commitment to confidentiality and respect.
Demonstrated ability to handle multiple priorities in a deadline-driven environment.
Understand and embrace a customer service focus.
Ability to work independently, yet function collaboratively within a team.
Develop and monitor site budgets, initiating cost reduction measures or business growth models as applicable.

Scope:
Supporting Primary Care Division

Job Duties and Responsibilities:

Develop and monitor site budgets, initiating cost reduction measures or business growth models as applicable.
Develop efficient staffing models for hospital-based practices across the system, responding to changing needs of the organization while maintaining high quality care delivery models.
Dyad partnership with Chiefs and Provider Leaders across the departments facilitating meetings, project management, and data support to achieve organizational initiatives.
Assist fiscal personnel and Medical Directors with incentive plans and calculations to support incentive payments
Engage in active research, planning and implementation of programs that promote coordinated quality of care. Identify areas for potential business development and work with leadership to develop a viable business plan.
Initiate and develop staffing plans based on projected patient volumes while maintaining key quality indicators and patient/customer satisfaction goals while working within the overall financial parameters established by senior leadership.
Ensure all departments are ensuring the highest quality of care to patients and working to ensure that customer satisfaction is consistent throughout all locations.
Work collaboratively with senior leadership to ensure that all departments are measuring and reporting key operational indicators. Work with various stakeholders to ensure that operations are running effectively and efficiently based on established best practices.
Working closely with administration, serve as liaison between administration and providers.
Responsible for ensuring site coordinators are held accountable for implementing practice operational changes, communicating changes, and reporting key measures in accordance with pre-determined reporting cycles.
Maintains effective communication between providers, Medical Directors and administrative departments to ensure best practice measures are being utilized and operating needs are being met.
Collaborate and communicate effectively with the Chief Operating Team, Managers, and others and participate positively and pro-actively on operations and management committees.
Demonstrate the ability to solve problems related to human resources, financial decisions, and performance improvement.
Work with risk management, legal counsel, and administrative staff to ensure that the practice sites maintain appropriate compliance including privacy and security and confidentiality policies, procedures, forms, information notices, and materials which reflect current system practices and regulatory requirement.
Responsible for hiring and training administrative personnel that develop provider work schedules and daily