Head of Data Management - Eurofins Central Laboratory

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Job Description

Head of Data Management is responsible for managing the day to day function of the Data Management team, in order to facilitate the setup of the data transfer, the formatting and delivery of Electronic Data files to clients within agreed specifications and timelines, study site setup & user management, query management, reconciliation & data cleaning and study dashboard.

The Head Of Data Management must maintain communications within the team, and also with internal and external parties.

They must ensure that all team members comply with written & reasonable verbal instructions, and maintain robust study data files. The Head Of Data Management must communicate effectively to line management and reporting lines in order to operate a smooth and efficient operation.

Key Accountabilities

• Responsible for the day to day data management activities along resource management.
• Approve and coordinate schedules, ensuring adequate coverage is maintained at all times.
• Contribute to, and conduct performance reviews and/or coaching of staff as deemed necessary.
• Support recruitment, training, and retention efforts as appropriate.
• Provide regular general status updates to executive line management
• Act as point of escalations as circumstances dictate.
• Ensure Global standardization in procedures and practices.
• Write process descriptions, work instructions and SOP’s.
• Ensure DM Staff adhere to all written and authorized SOP and/or work instructions.
• Adherence to all written and authorized SOPs and/or work instructions.
• Ensure team members are appropriately trained in all SOP's and/or work instructions.
• Provide back-up support to assigned colleagues during periods of absence.
• Collaborate proactively with internal and external stakeholders to achieve best possible data outcomes.
• Collaborate with project management, laboratory, IT and clients as appropriate.
• Support Business in organizational changes, initiatives, or software deployment as required.
• Support client and internal audits.
• Provide study specific status updates to line managers when required or requested.
• Maintain complete and current communication records between ECL and clients.
• Ensure that LIMS and other systems for data transfer are correctly configured in line with study PDs.
• Maintain complete and current version controlled Data Study Files related to Data transfer.
• Control the receipt and integration of partner or 3PL data, as per scope of study.
• Oversee query management ticketing system, study reconciliation and data cleaning.
• Oversee of study site setup & user management
• Supervise study dashboards

Qualifications

Experience

• Minimum of 8 years’ Data Management experience in complex project service industries
• Clinical project experience with a CRO or Sponsor organization
• Experience in managing and motivating global teams

Education

• Bachelor or Master’s degree in a related field

Other

• Driven by quality, client/customer satisfaction and operational excellence
• Excellent communication skills with focus on (in/external) client satisfaction
• Strong analytical and organizational skills and performance orientation

Additional Information

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins comp