Special Project Lead (Clinical Operations)

The Clover Care Services organization delivers proactive support and care to our members through our Clover Home Care teams, and quality improvement services to our aligned insurance plan providers through our practice engagement team. We have built one of the most proactive, data-driven health care services platforms and are excited about the future of technology and how it impacts our ability to bring transformative results to both patients and providers.

The Special Project Lead (Clinical Operations), within Clover Care Services, drives strategic and operational initiatives across Clover’s clinical programs. They are a structured, high-agency operator who thrives in complexity — someone equally adept at designing systems, managing execution, and translating strategy into measurable outcomes.

The Special Project Lead (Clinical Operations) partners with clinical and operational leaders to stand up new initiatives, improve existing workflows, and enable scalable, data-informed delivery of care. They act as a connector, problem solver, and executor who brings clarity and momentum to the most important clinical initiatives.

As a Special Project Lead (Clinical Operations), you will:

• Manage the design and execution of high-impact initiatives that advance clinical program performance, such as care coordination pilots, quality improvement efforts, and workflow optimization, including implementation planning, deployment, and ongoing performance tracking of the initiatives. 
• Translate strategic goals into actionable project plans with milestones, owners, and measurable outcomes., and owning accountability for successful execution.
• Monitor project progress and ensure alignment with clinical, operational, and business priorities.
• Build and refine operational frameworks, dashboards, and process documentation to enable consistent and efficient execution across teams.
• Develop playbooks and implementation models for repeatable success in clinical operations.
• Partner with cross-functional teams (Clinical, Data, Product, Operations, Compliance) to ensure smooth execution and knowledge sharing.
• Coordinate with external partners and vendors to align systems, timelines, and outcomes.
• Identify inefficiencies, bottlenecks, or gaps in care delivery workflows and drive solutions.
• Gather and analyze performance data to surface insights that inform operational and strategic decisions.
• Establish feedback loops with clinical teams to continuously improve processes and systems.

Success in this role looks like:

• First 90 Days:
• Develop a strong understanding of Clover’s clinical programs, data infrastructure, and team interfaces.
• Implement a structured framework for tracking clinical project progress and outcomes.
• First 6 Months:
• Lead 2–3 cross-functional clinical initiatives to completion.
• Introduce scalable systems or processes that streamline coordination and improve visibility into results.
• First Year:
• Demonstrate measurable improvements in program efficiency, clinical quality, and operational throughput.
• Become a trusted partner to clinical leadership, driving clarity and accountability across projects.

You should get in touch if:

• You have 5–8 years of experience in healthcare operations, management consulting, or complex program/project management in a payer or provider setting.
• You understand value-based care, clinical workflows, and care delivery systems.
• You thrive in ambiguous environments and can move initiatives from concept to execution.
• You think logically, write clearly, and synthesize complex ideas into structured plans.
• You are structured, analytical, and outcome-oriented, able to balance strategic thinking with hands-on execution.
• You build strong relationships and drive alignment across diverse teams and stakeholders.
• You thrive in a fast paced, dynamic environment, where no two days are the same, and numerous projects are ongoing simultaneously.
• You lead through clarity, collaboration, and accountability.
• You have strong analytical skills, including advanced MS Excel and Google Sheets skills.

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-dr