Bilingual Travel Sales Consultant

Bilingual Travel Sales Consultant [Spanish/English]
Internally Titled: Bilingual Tour Consultant, Individual Sales
EF Go Ahead Tours
Cambridge, MA
Start Date: September 3rd, 2024
Application Deadline: August 2nd, 2024

** For consideration applicants must be living in the state of MA or within commutable distance to our Boston, MA office. This role is hybrid, 3 days on-site per week and 2 days remote.

For over 30 years, EF Go Ahead Tours has guided adult travelers across the globe via carefully crafted group travel itineraries. Our travelers range from young professionals to retirees, solo travelers to entire families, travel enthusiasts to those stepping off their first flight. We believe the best way to learn about the world is to experience it and every day we come to work hoping to help as many people as possible do just that.

The Role: 

As a member of our high energy, collaborative and competitive sales team, you will play a critical role in developing customer acquisition and retention strategies while simultaneously identifying opportunities to improve the customer experience. Your daily activities will involve making outbound sales calls to potential travelers who have expressed interest in group travel through our website and marketing efforts. Additionally, you will help maintain interest by continuing the relationship with our past loyal travelers in booking their next Go Ahead Tour.  

No Sales experience? No problem. Our Sales Development Program is designed for those who are both launching a new career in sales and those who want to build upon existing sales skills and techniques. Our goal is to create strong salespeople and instill lasting skills that you can carry with you throughout your career. Benefits of the program include training in sales, product, marketing and industry trends, coaching in consultative selling techniques, presentations, public speaking and dedicated mentorship. This program is a great way to build your career with a global leader in the industry. 

Responsibilities: 

• Independently manage your book of business while simultaneously bringing in new business 
• Maintain and practice high outreach, follow-up phone conversations
• Average 100+ calls and 3 hours of phone time per day
• Utilize consultative selling techniques to prospect and initiate product interest
• Consistently achieve or exceed sales goals
• Develop an integrated sales strategy to accomplish your goals 
• Weekend Work: 1-2 days/month - Take a weekday off when you work a weekend day
• Late Shift Work: 1-2 days/month - Late shifts will be from 11:30 am - 8 pm ET

Qualifications: 

• Fluent in both written and spoken Spanish and English. The majority of this role will be performed in English but Spanish will be called upon from time to time to be able to accommodate our Spanish speaking travelers
• Strong verbal communication and influencing skills (must be able to connect with a diverse range of individuals via telephone) 
• Naturally strong sales instincts: you can recognize and capitalize on buying signals that customers display
• Driven and competitive mindset that has you intrinsically motivated to hit goals
• Demonstrates personal accountability, self-awareness, and student mentality
• Adept in problem-solving skills
• Ability to independently plan, organize and prioritize work while collaborating with a team
• You are flexible, with the ability to pivot quickly and multitask in a fast-paced environment
• Must have at least 4 years of relevant work experience or a 4 year degree

Why You’ll Love Working Here: Perks & Benefits  
Work in our North American Headquarters where you’ll enjoy comprehensive professional development, frequent social programming, our employee-run “EFinity” groups, and much more!

In addition, you can expect:

• Paid International Business Travel opportunities
• Eligibility for our Workplace Flexibility Program: our pilot hybrid work model with up to two days working from home per week
• Robust professional growth opportunities including monthly trainings, workshops, and inspiring talks with global leaders and experts 
• Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
• 25% company match on your 401(k)