Residential Support Staff – Conservatory

Position Summary
This position is responsible for providing oversight of residential services at Conservatory which include but are not limited to facilitation of late-night activities including groups, movies and discussion, assisting in crisis
intervention, assisting with incident reporting, and monitoring of program and resident safety.

Shift: Sunday thru Thursday, evening shift

Essential Duties and Responsibilities
Residential Support Services
• Build healthy and positive relationships with residents/participants.
• Collaborate with Case Managers and other program staff to ensure the delivery of services, including
Harm Reduction and Trauma Informed Care.
• Display and comply with agency's mission, policies and procedures, and service models, which includes
Harm Reduction and Trauma Informed Care.
• Maintain awareness of facility surroundings for safety and reporting of accidents/incidents and hospital
petitions per policy.
• Respond to and assist in timely and appropriate crisis interventions.
• Respond to emergencies, such as alarms, fire and intrusion by following emergency response protocol.
• Facilitate support group activities such as insomnia groups, movies, games and/ or discussions w/
residents.
• Communicate any challenges or concerns about residents or day to day operations to Residential Lead.
• Execute and maintain resident-centered programming, eviction prevention procedures and harm
reduction strategies.
• Work with Residential Lead to develop and maintain program goals and outcomes.
• Enter data in HMIS

Office Administration Support
• Monitor and ensure program and resident safety, security and integrity during designated hours.
• Greet visitors and residents while creating a welcoming and supportive environment;
• Answer the telephone, take and distribute mail and messages to residents and staff.
• Respond to visitors and residents' concerns and requests.
• Record building activities on daily log by noting any occurrences and observations.
• Collect rental payments, issue receipts, enter rent receipts per policy.
• Coordinate reservation and preparation of meeting rooms.
• Submit maintenance requests, prepare incident and rule violation reports.
• Complete and submit required documents before end of shift.

Qualifications and Requirements
Education: High School Diploma or equivalent; Associate degree or higher preferred.
Licensure and/or Certification: N/A
Job Experience: 1 years of residential services experience in supportive housing setting; 1 years working with people with mental illness, substance abuse and/or both.
Special Knowledge & Skills: Knowledge of issues surrounding homelessness, mental illness and chemical
dependency; proficiency in Microsoft Office software, effective oral and written communication skills, good organizational skills, conflict management and crisis intervention skills; ability to communicate effectively with case management, staff, psychiatrist and other providers around mental health and medical issues; demonstrate clear and professional boundaries; act in a professional manner; Valid Illinois driver's license, proof of insurance and own vehicle preferred.