About the Team

Going Out is an exciting new vector for DoorDash. We’re driving DoorDash customers into our partners’ physical stores, boosting sales and building long-term loyalty across every channel.

We’re crafting a seamless, exciting dining experience—from discovery to dessert. Right now, Going Out lives in the DoorDash app, featuring top restaurant recommendations and exclusive in-store discounts. But we’re just getting started—VIP experiences, loyalty perks, reservations, payments, and more are on the way.

We’re a scrappy, fast-moving team building a startup within a big company. We take risks, move fast, and roll up our sleeves to make things happen.

About the Role

You will lead the customer Strategy & Operation pod for our Going Out product. This means you will own critical pieces of our strategy including Cx go to market, merchandising, DoorDash product interactions i.e. Dashpass and Pickup, Cx conversion and retention; as well as new product incubation, testing, and launch. Your ultimate metric will be driving more in-store orders from DoorDash customers. This role will have 3-4 direct reports so people management experience is required. This is a highly visible, highly XFN role that interfaces daily with product, marketing, analytics and sales. 

You’re excited about this opportunity because you will…

• Build – help launch an exciting new product at DoorDash
• Strategize – Set the strategy for customer experience on Going Out
• Experiment – Scope tests and experiments on everything from activation to optimization
• Implement – Execute new marketing and comms plans to help our customer base grow 
• Analyze - Build models to evaluate success and set new goals
• Influence – Work with our Product, Engineering, Operations and Sales teams to scale Going Out

We’re excited about you because…

• You have 8+ years of experience in a role in strategy & operations, business planning, consulting, or product marketing (advertising experience a plus).  Start up/early stage experience is a plus. 
• You have a proven track record of successfully owning revenue or growth goals, leading complex projects, and working cross-functionally in a fast-moving environment.
• You’re a data-driven problem solver who is fluent in Excel/Google Sheets and have basic/intermediate+ SQL experience; you’re eager to dive into difficult problems without a playbook, diagnose root causes, analyze data, and devise an action plan.
• You thrive while wearing multiple hats and working across a variety of projects and workstreams.

We expect this position to be filled by 5/18/2025.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions.  Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefits, and several paid holidays. Paid sick leave in compliance with applicable laws (i.e. Colorado Healthy Families and Workplaces Act).

Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match, and a mental health program, among others. 

To learn more about our benefits, visit ou