Assistive Technology Support Staff

Job Title: Assistive Technology Support Staff 
Location: Springfield, Missouri 
Department: 2gether TECH Operations 
Employment Type: Part-time 

Job Summary: 
Are you looking for a meaningful role where you can make a real difference in people’s lives while working with innovative technology? Join our compassionate and collaborative team as an Assistive Technology Support Staff member and help empower individuals to live more independently and safely. In this role, you’ll enjoy a supportive team environment, opportunities to build valuable technical and human services skills, meaningful work that directly impacts others, and a workplace culture that values connection and purpose. We are looking for individuals who are dependable, detail-oriented, tech-savvy, and passionate about helping others. 

In this position, you will monitor assistive technology systems for assigned clients, respond to alerts, and ensure timely communication with designated contacts. You will review client information, follow established protocols, and provide detailed documentation of all interactions to support high-quality service delivery. 

This position offers… 
• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost  
• Mileage Reimbursement – Company paid for work functions requiring travel 
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition 
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce 
• Additional Perks & Benefits - Scroll down to bottom of this post to learn more 

Key Responsibilities: 
• Monitor client dashboards in real-time to ensure safety and proper functioning of assistive technology systems 
• Respond to alerts by notifying designated contacts promptly using phone, text, or email communication 
• Review and stay informed on client assessments, ISP plans, and parameter guidelines to ensure accurate response to each situation 
• Document all alerts, notifications, and responses thoroughly in accordance with Medicaid documentation standards 
• Communicate urgent issues, including system malfunctions or power failures, to appropriate contacts immediately 
• Collaborate with team members and leadership to ensure seamless service delivery and client support 
• Maintain consistent attendance and punctuality for assigned shifts 
• Perform additional duties as assigned by leadership 

Education, Experience, and/or Credential Qualifications: 
• Must be at least 18 years of age 
• High school diploma or GED required 
• Experience or basic knowledge working with individuals in the developmental disabilities (DD) field preferred