Receptionist & Customer Service

Luxury Senior Living Communities
In Coral Gables, Kendall, Homestead & Weston
Is looking for
Front Desk Receptionist
for its
Brand New Palace at Weston
An Independent, Assisted Living & Memory Care Community
16025 Emerald Estates Drive, Weston

The #1 Priority of this position is…
• Answer phones.
• Make the best first impression & provide effective customer service.
• Promote positive public relations with residents, family members and guests.
• Interact with the residents & greet incoming visitors. Direct visitors to proper locations.
• Be attentive to surroundings and help as necessary.
• Provide clerical support for the administrative staff.
Essential Duties & Responsibilities
• Answer phones with proper phone etiquette & direct all calls in a polite & friendly manner to the appropriate person.
• Monitor the doors as to incoming & outgoing persons.
• Maintain lobby area in an orderly manner, free from clutter at all times.
• Report unusual incidents to management.
Qualifications
• Previous experience in work involving public contact such as customer service, is desirable.
• Must have excellent communication skills, both verbal and written in English & Spanish.
• Able to operate a multi-line telephone system.
• Must be computer literate with extensive knowledge of Microsoft programs.
• High school degree or equivalent required. College education preferred.
The Ideal Candidate
• Polite, responsible, outgoing, punctual, always on time, resourceful, very accurate and detail-oriented.
• Flexible as to work schedule. Must be available to work on weekends, holidays & in emergencies.
• Must be able to work under pressure and multi-task.
• Ability to apply common sense understanding to carry out instructions in written, oral or diagram form.
• Self-motivated with a strong work ethic and the ability to work independently AND as a team member.
• Must enjoy teamwork.


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