Dir, Customer Solutions

Salary Range: $83,000 - $193,000

Job Posting End Date: August 30, 2024

 

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

 

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

 

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

 

Worker Designation – This role is designated as a remote role. You will be expected to work from your home, within the continental US. Although this role is designated as remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

 

What does it take to be successful at Aflac?

• Acting as a Champion for Change
• Acting with Integrity
• Communicating Effectively
• Demonstrating Initiative
• Developing Talent
• Managing Performance
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

 

What does it take to be successful in this role?

• Knowledge of operating principles and methodologies applicable to claims, training, and risk management. operates; 

 

• Knowledge of federal, state, and local regulatory and industry requirements; knowledge of legal and medical terminology; understanding of principles and practices of organization, administration and management.

 

• Knowledge of PLADS competitive intelligence and market conditions; a very high degree of skill in applying this knowledge to developing solutions and resolutions to institutional customer issu.es

 

• Knowledge of budgeting and expense control to plan, implement, and maximize funds expenditure while maintaining and improving quality standards

 

• Knowledge of employee relations to handle employee issues proactively

 

• Demonstrated ability to apply operations management and business process re-engineering tools and techniques to a wide variety of business techniques

 

• Strong project management, leadership, and practice development skills

 

• Extensive knowledge of PLADS products and systems, including technical expertise in systems as they relate to the business.

 

Education & Experience Required

• Bachelor's Degree In business, healthcare or a related field
• 8 - 10 years years of professional experience in disability and absence, 5 years management experience.

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