Office Specialist I - Operations Processing - Anticipated Vacancy

Location: Augusta,Maine,United States

Maine Revenue Services 

Operations Processing 

Office Specialist I - Anticipated Vacancy 

Opening Date: April 25, 2025

Closing Date:  May 9, 2025

Job Class Code: 6546
Grade: 16
Salary: $18.76 – $27.03/Hourly 
Position Number: 016303921

Join the team at Maine Revenue Services where we provide excellent service to the taxpayers of Maine. 

Job Description

This position provides administrative support performing complex, varied office tasks requiring the operation of technical office equipment. Responsibilities require using independent judgment, initiative, and discretion to make decisions on various matters, including the interpretation of tax laws, MRS rules and regulations, and departmental policies and procedures. Required abilities include maintaining knowledge of tax procedures and tax forms, as well as ensuring appropriate processes are followed.  Necessary skills consist of effective communication, exceptional customer service, attention to detail, and accuracy. This position requires adaptability due to the cross-functional aspects of the job.

REPRESENTATIVE TASKS:

• Provide quality customer service to taxpayers for assigned tasks and in accordance with the standards set forth by Taxpayer Contact Center (TCC) management.
• Accurately key data for various tax returns and other documents in queues assigned unless otherwise directed.
• Answer incoming taxpayer calls and provide proper guidance as defined by TCC policies and procedures.
• Process work items, taxpayer e-mails, and other correspondence.
• Process suspended payments, suspended returns, and items in the Checks Only queue.
• Maintain and update statistical spreadsheets used by the management team to make morning staffing decisions.
• Assist in cross-training state and contract staff in proper Operations Processing Center (OPC) procedures.
• Assist other units of the OPC as assigned by management.

MINIMUM QUALIFICATIONS

Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a proficient knowledge of modern office practices to perform advanced administrative support tasks requiring specialized skills, and 2) the ability to use independent judgment, initiative, and discretion to make determinations on varied matters. All positions in this classification assume the qualifications of: Office Assistant I, Office Assistant II, Office Associate I and Office Associate II.

Preference will be given to those with experience in a call center environment.

In order for us to properly determine if you meet the minimum qualifications for any posting, you must be sure your resume includes the month and year for any relevant experience listed. Your resume should include the duties and

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your fam