Financial Counselor II

Job Summary 

The Financial Counselor II is responsible for ensuring correct processing of patient accounts and coordinating all facets for patient accounts, credits and collections. This role ensures duties are completed accurately and timely while acting as a team player for optimum flow and excellent patient account care. The Financial Counselor II may also be responsible for verifying insurance and providing financial counseling to assist with self-pay accounts, as well as billing and collection of insurance and self-pay accounts. The Fnancial Counselor II works with Care Management and administration on procedure deferrals and is responsible for handling incoming patient calls and patient walk-ins. 

Essential Functions

• Reviews daily admission and missed opportunity report to ensure all accounts have a payment source and financial counseling.
• Establishes payment arrangements according to departmental procedures.
• Accurately completes financial assistance applicants with patients.
• Completes adjustment request and monitors requested adjustments to ensure accuracy of patient accounts.
• Documents all actions/activity which impacts and account in the HMS/Star system using the correct comment type.
• Answers patient questions regarding account and insurance information. Returns all patient calls in a timely manner.
• Monitors assigned accounts to ensure adherence to established payment program.
• Establishes and maintains communication with patient prior to visit, in-house and after discharge to facility POS collections and account management.
• Communicates appropriate information to lead staff member, supervisor, manager or director in a timely manner.
• Identifies patient's problems and resolves timely. Completes any research necessary to resolve issue.
• Follows departmental procedures when requesting refunds.
• Establishes and maintains two way communication with peers, staff, leaders, and administration.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• Associate Degree Business Administration, Accounting or related field preferred or
• Bachelor's Degree Business Administration, Accounting or related field preferred
• 2-4 years Healthcare or registration experience required

Knowledge, Skills and Abilities

• Good analytical skills
• Excellent customer service and organizational skills
• Proficient in Microsoft Office applications.
• Strong decision-making, problem solving, and organization skills.
• Ability to maintain confidentiality
• Ability to communicate verbally in person, on the phone, and in writing in a clear, concise and professional manner.
• Working knowledge of Federal and State insurance regulations and payer regulations