Global Aftermarket Service Leader MPD

Weatherford is seeking a highly motivated and customer-centric professional to join our team as a Global Aftermarket Services Leader MPD. In this role, you will be responsible for managing all aspects of customer service and customer-facing order management, serving as a liaison between internal and external customers. Your primary focus will be ensuring exceptional customer satisfaction by meeting and exceeding customer expectations, proactively resolving issues, and interfacing with various stakeholders.

Responsibilities

• Create processes and structure that ensure customer satisfaction for the short and long term
• Develop digital solutions that create seamless customer service experiences internally and externally
• Take ownership of customer issues and problems, resolving them proactively and implementing a system for escalating critical issues when needed
• Liaise with teams such as Quality, Fulfillment, Engineering, Product Line, Operations, and Repair & Maintenance to ensure customer satisfaction, meet and exceed KPIs, and implement countermeasures for improved efficiency and effectiveness
• Perform root cause analysis and implement countermeasures for continuous improvement
• Create, promote, and foster a customer-centric culture
• Create and maintain KPIs to measure customer satisfaction and action planning to correct deficient areas
• Manage the backlog of open orders and regularly coordinate and update customers internally and externally on changes, delays, or other status updates
• Implement strategies and tactics for continuous improvement in customer service and delivery

Requirements

• Minimum of 5+ years of relevant experience
• Proficient verbal communication skills
• General knowledge of products to be sold and purchased
• General computer knowledge
• Preferred experience with MPD
• Ability to interpret and follow a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to work and interact with all levels of personnel

Travel Requirement

This role may require domestic and potentially international travel of up to 10%.