Senior UKG Application Analyst

Job Summary 

The Senior UKG Application Analyst serves as a technical and functional expert responsible for implementing, supporting, and enhancing complex enterprise applications across the organization. This role partners with business stakeholders and cross-functional IT teams to analyze requirements, design and configure solutions, resolve complex incidents, and optimize system performance. The Senior Analyst contributes to long-term application strategy, process improvement, and operational readiness while mentoring junior analysts and ensuring consistent adherence to corporate standards. 

As an Senior UKG Application Analyst, at Community Health Systems (CHS) – Shared Business Operations, you’ll play a vital role in supporting our purpose to help people get well and live healthier by providing safe, quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. Our team members enjoy a robust benefits package including health insurance, flexible scheduling, 401k and student loan repayment programs.

Essential Functions

• Ensure integration files are processed on time and include accurate data such as hours worked, PTO, shift differentials, and overtime.
• Generate reports on timekeeping compliance, overtime, and payroll metrics.
• Conducting payroll audits to ensure accuracy of employee time records for completeness and accuracy while identifying and reconciling payroll discrepancies.
• Maintain a high standard of customer service by handling ticket inquiries with professionalism and ensuring employee satisfaction and trust.
• Evaluates, troubleshoots, and resolves complex application incidents, ensuring configurations and enhancements align with business requirements and corporate governance standards.
• Serves as a subject matter expert and escalation point for high-impact issues, system upgrades, integrations, and enterprise application projects.
• Analyzes user and system requirements; designs, develops, tests, and implements technical solutions, reports, or integrations across assigned enterprise platforms.
• Collaborates with product management, technical teams, and business stakeholders to define solution requirements, develop system roadmaps, and measure success through key performance indicators.
• Supports the implementation, configuration, and optimization of enterprise applications, including but not limited to ERP, HCM, and other core operational systems (e.g., Oracle, Kronos, ServiceNow).
• Leads or contributes to the design and rollout of new features, ensuring readiness through documentation, user training, and operational support planning.
• Ensures data integrity, compliance with security standards, and adherence to established IT policies and change control processes.
• Participates in strategic initiatives and application portfolio planning to align technology capabilities with organizational objectives.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Bachelor's Degree in Information Systems, Computer Science, or a related field required
• 5-7 years of progressive experience in application systems analysis, configuration, or support of enterprise applications required
• Experience supporting enterprise platforms such as Oracle Cloud, Kronos, ServiceNow, or other large-scale business applications required
• Prior experience leading system enhancements, integrations, or upgrades within the healthcare industry required.
• Experience with payroll software (s