Campus Safety Dispatcher/Security

If you have any questions about the position or our application process, reach out to us at recruiting-u@smith.edu.

Job Description

Smith College is hiring a Campus Police Dispatcher/Security Position.

Generous Benefits!

A career at Smith College offers multiple rewards—including access to our comprehensive and competitive benefits program. We offer something for  everyone, to meet the diverse needs of our employees and their families. Our employees can choose from four different medical plans available through Blue Cross Blue Shield of Massachusetts - something for every need and budget.  We offer a choice of two dental plans through Delta Dental and a Vision Plan through EyeMed. From braces to glasses, we have your whole family covered. The Smith College Retirement Plan is a 403(b) Plan that allows you to defer a portion of your salary and choose from a broad menu of investment options. Even if you don’t make your own contributions, the college provides a significant contribution to your account each year—equal to 9% of your compensation!  You also get life insurance and long-term disability at no cost to you. That’s not all:  Smith offers generous paid time off -  vacation, personal and  sick time -  ID Theft protection, health and dependent care subsidies, auto & home insurance discounts, prescription copay assistance… the list goes on and on!

Job Summary 

Act as the first point of contact between students, faculty, staff and the Campus Safety Department. Must engage in a professional, friendly manner when dealing with people on the phone and in person. Work in a security and dispatch role by conducting foot patrols or answering the telephone in the dispatch center. Participate in community engagement activities while developing professional relationships with the campus by utilizing the community policing approach. Take appropriate actions to support a diverse workforce and participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.  

Essential Functions                

• Answer incoming phone lines and provide appropriate assistance to those calls

• Monitor cameras, fire panels and other security systems and dispatch appropriate personnel when necessary

• Promptly answer emergency phone lines

• Accurately log all department calls for service, officer activity, and assistance provided into the department’s computer system

• Make notifications to College officials and other agencies during emergency and non-emergency situations

• Maintain certification on the use of any State or Federal Criminal Justice Information Systems (CJIS)

• Engage in foot, bicycle or vehicle patrol to maintain high visibility to the campus community

• Check and secure campus buildings to help prevent crimes from occurring

• Provide escorts and lockouts for members of the College community

• Provide non-emergency medical transports via College vehicle to the local hospital

• Support and uphold the department’s mission and community-poling philosophy

Minimum Qualifications (knowledge, skills, education, experience, certifications, licenses)                                                      

• Minimum of a High School diploma

• Previous dispatching or security experienced is preferable

• Must have a valid driver’s license. Must complete and comply with all college driving credentialing requirements.

• Must hold or be able to obtain shortly after hire CPR and First Responder Certification.

• Must be able to pass a criminal and work background check, medical pre-screening and psychological assessment

Preferred Qualifications 

• Can demonstrate good customer service skills.

• Ability to work in a fast paced, multi-tasked environment.

• Ability to function calmly & efficiently in all types of situations including emergencies.

Please attach/upload a current resume and cover letter in order for your application to be considered for this posit